Vodafone Idea Launches Digital Chatbot on WhatsApp for Customer Support and Assistance

Vodafone Idea has launched an AI-powered VIC for customer service and support assistant for its customers on WhatsApp. The service has been developed on the technology of ORISERVE, which is famous for making multi-language chatbots. The VIC offered by Vodafone Idea is also live on the official website of the company along with My Vodafone and My Idea Apps. With the service launched, Vodafone Idea has become the first telecom operator to deploy chatbot services for customer assistance and engagement. Similar to Vodafone Idea, Reliance Jio has also teamed up with Facebook-owned platform WhatsApp to enable retail services through the messaging App.

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Vodafone Idea VIC has been developed to Help Customers

Since the entire nation has been facing the wrath of Covid-19, all the industry is facing massive distress due to the lockdown period. Telecom industry is one of the many sectors which is facing financial distress. As regular retail stores are closed due to the lockdown period, they are the most common platform for customer support and assistance. To ensure that customers query get resolved, Vodafone Idea has developed the AI-powered Chatbot to help its customers and expand the solutions across their ecosystem. However, COAI has urged the government to allow the telco retail stores to operate in the lockdown period. Till date, the government has not provided any ease to telecom operators demand.