War of words: Jio claims daily 2 crore call failures; Airtel says correct your VoLTE

“It is apparent that Airtel continues to abuse its market dominance by imposing onerous conditions which will imminently hinder RJIL’s ability to efficiently utilize the additional E1s. It appears that the QoS will continue to suffer,” Jio said.

Airtel however clarified that the additional PoIs now need to be physically connected and tested by both parties. “We have already requested Jio’s cooperation in this regard. Airtel’s network teams across circles are ready and waiting for Jio to commence the testing,” it said.

The Mukesh Ambani-led telco said that urgent steps are required to be taken in the interest of customers of both operators, adding that it is unfortunate that Trai’s intervention was required for Airtel to resume augmentation of POIs, which it ought to have done by itself in compliance with its license terms.

“TRAI regulation does not provide for 90 days to adhere to QOS parameters. TRAI in fact instructed the incumbent operators to urgently provide requisite interconnection capacities to maintain QoS parameters and not to make this subject to any contingencies or restrictions,” Jio further added.

The 4G entrant also said that Airtel has also been blocking the MNP facility for its subscribers who wish to subscribe to Jio services on baseless and unsubstantiated grounds. “This is another example of disregard of license terms and its obligations… This is again an anti-competitive move aimed at stifling a new operator, denying the Indian customers the benefit of choice of service provider. This is against public interest and fair play,” Jio said.

Replying on the accusation made by Jio on MNP, Airtel said that it is processing all requests as per guidelines.
“Airtel ports-in and ports-out thousands of customers every day from across operators, and the allegation of blocking 69 odd port-out requests from Jio sounds rather flimsy,” Airtel said.