TRAI: QoS Benchmark Should Be Shown on Telecom Operator’s Website

In an attempt to add the transparency and protect the interest of the subscribers of Landline and Mobile services, The Telecom regulator of India, TRAI has directed all basic telephone service providers, unified access service providers (UAS) and cellular mobile service providers (CMTS) to publish the performance with respect to the “TRAI benchmark of Quality of Service (QoS)” parameter on their website on quarterly basis.

According to the telecom Regulator, all the Telecom operators need to display the QoS benchmarks within forty five days of issuance of TRAI’s direction and thereafter forty five days after the end of every quarter.

The TRAI QoS parameter includes Accessibility of call center, Response time to the customers, Postpaid and Prepaid metering and billings credibility, Percentage of billing complaints resolved with in 4 weeks, Time taken to refund of security deposit, BTS (Mobile Tower) down time, call setup success rate, Network congestion, Percentage of call drop, Voice quality, PoI congestions and Landline Fault repairing with in next working days etc.

Reported By

Leave a Reply

9 Comments on "TRAI: QoS Benchmark Should Be Shown on Telecom Operator’s Website"


Sort by:   newest | oldest
Manoj Kumar
February 10, 2010 10:51 am 10:51 AM

Very Good decision by TRAI. But i am not sure that all operator will follow this. i think they have already planned to avoid this.

February 10, 2010 9:17 am 9:17 AM

better,steps like this will be appriciated

sanjay kothari
February 9, 2010 10:32 am 10:32 AM

I think this will add another round of Chaos in Mobile Subscribers…Becoz the things which TRAI wants to display is of very less use in public domain.. These are things already available to respected companies Annual Report…It is not a significant step taken by TRAI… The steps which I suggest is to compensate the subscribers for the time loss due to the service breakdown, inability to use mobile due to technical reason and all that.