Nokia appoints Sanjay Malik as new India head

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Nokia has made changes in the Indian leadership by appointing Sanjay Malik as the new head of India market. Malik is replacing Sandeep Girotra, who has been promoted to become the Head of Asia Pacific and Japan (APJ) market for the company.

Malik’s appointment will be effective from August 1, 2016. In his new role, he will lead customer operations, drive the business growth strategy and superior customer engagement services for the India market. He will be based in Gurgaon.

“I welcome Sanjay Malik as Head of India and am confident that with his strong track record and proven management expertise, he will be able to drive the India market to the next level. Sanjay is well acquainted with the Indian telecommunication industry and is a dynamic business leader with a proven track record of leading growth, turnarounds, customer management, value selling, large multi-cultural organization development and delivering performance,” Ashish Chowdhary, Chief Customer Operations Officer at Nokia, said in a statement.

Malik, who joined Nokia in 2000, is currently Head of Network Implementation (NI) at Nokia Global Services and is credited with efficiently driving growth and delivering strong performance both in terms of revenue and operational efficiency. Previously, Malik was heading Bharti GCBT (Global CBT), where he led the transformation of the business by enhancing customer satisfaction, market share and business results across India and Africa.

Girotra has been heading the Indian market since 2011.

”I am delighted to take on this exciting role in such a growing and diverse market as India and will continue our relentless drive to excel in this key market. I look forward to serving our customers in the region as we continue to deliver superior products and enable service providers to provide world-class voice and data services to their subscribers,” malik commented on his new role.

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Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

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