COAI urges TRAI for Toll Free short code system for data services deactivation and reactivation

The Cellular Operators Association of India (COAI) plans to urge the new TRAI Chairman to consider allotting the toll free short code system for data services deactivation and reactivation.


“We will urge the next TRAI chairman to take up the matter of code allotment for data services de-activation and reactivation with DoT on a war footing as operators would take at least six weeks to implement the process,” Rajan Mathews, Director General of COAI said to a national daily.

The free short code system works in such a way that the subscribers need to text ‘STOP’ to a designated toll free code 1925 to deactivate the service. Similarly, they can send ‘START’ to the free toll free code for reactivation. The telecom operators would also perform the data deactivation and reactivation through ‘IVR’ by dialing 1925 and either pressing ‘0’ or ‘1’.

Last month, TRAI had mandated the telecom operators to seek consent from the subscribers before re-activating or de-activating the data services on mobile numbers. TRAI issued the order after receiving complaints from the subscribers that many-a-times the data services are reactivated on the numbers without the knowledge of the subscribers, which results in huge bills.

TRAI also made it mandatory for the telecom operators to send alert to the subscribers through text messages when their limit crosses certain usage level like 50 percent or 100 percent.

Source: Economic Times

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9 Comments on "COAI urges TRAI for Toll Free short code system for data services deactivation and reactivation"


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March 5, 2016 1:38 pm 1:38 PM

This is still not implemented correctly by any operator.

May 19, 2015 7:00 pm 7:00 PM

This will never happen as theshamelessmobile operators will delay it saying the implementation of nationwide MNP as the reaso .

May 19, 2015 4:20 pm 4:20 PM

Please thing about DTH service also. Calling cc care of tata sky charge Rs 2 per min.. Tata sky have remove toll free cc number.. Every time calling to cc care of tata sky I’m loosing 15- 20 Rs… Please think about it…

May 19, 2015 11:09 pm 11:09 PM

Absolutely I agree with you. Tatasky has raised the call rates made to their customer service. Ideally one would not call up a helpline unless there is a concern. Then comes that they keep you on wait for almost everything that you ask and hence a customer lands up paying so much to phone service provider. Tatasky should launch a toll free number starting with 1800.

I request the Union Telecommunications Minister Mr Ravi Shankar Prasad to look into this matter and offer a solution.

May 19, 2015 7:02 pm 7:02 PM

Use BSNL prepaid mobile to call landlines as the call rate is just Rs.0.015 per second to Rs.0.02 per second for off net calls. Nothing else can be done as for now.

May 19, 2015 4:53 pm 4:53 PM

use Twitter ac . but I am using toll free no . Google it.