Infosys Partners with Zooplus for AI-Powered E-Commerce Transformation

Infosys has announced a strategic partnership with the online e-commerce company Zooplus to enhance its service scalability and capabilities. Zooplus is a pet platform in Europe based in Munich, Germany. As part of the collaboration, Zooplus will leverage Infosys Topaz, an AI-first offering powered by generative AI technologies, to drive innovation, improve its e-commerce capabilities, and enhance operational efficiency.

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Establishment of a Global Capability Center

The collaboration will establish a state-of-the-art Global Capability Center (GCC) in Hyderabad, India, Infosys said in a statement on Thursday. The initiative will also help Zooplus improve its marketing, e-commerce, and supply chain capabilities. It will support zooplus by enhancing its expertise in product management, technology, quality, design, and engineering, as well as setting up a new order management system.

Karmesh Vaswani, Executive Vice President and Global Head of Consumer, Retail and Logistics at Infosys, said, “At Infosys, we believe in harnessing the power of technology to drive innovation enabling profitable and sustained future growth. Collaborating with zooplus to establish this new GCC in Hyderabad underscores Infosys’ commitment to driving digital transformation at scale for our clients. By leveraging Infosys Topaz, we will empower zooplus to realise their full potential and also position them at the forefront of excellence in digital commerce and marketing.”

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Growth Strategy for Zooplus

Geoffroy Lefebvre, Chief Executive Officer of zooplus SE said, “At zooplus our growth strategy has always been focused on leveraging data-driven insights to meet our customers’ demands. Our collaboration with Infosys to establish our new technology hub is a strategic decision driven by their AI-first strategies combined with expertise in delivering AI-powered solutions, with Infosys Topaz. We are confident that through this collaboration we will unlock greater operational efficiencies, enhance customer experience, and stay ahead in the competitive e-commerce landscape.”