TRAI Strict On Activation of VAS Without Subscriber Consent

The Telecom Regulatory Authority of India has shown its strictness on complaints of subscribers.

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Wherein subscribers complained that various Value Added Services are activated on their mobile without their consent.

During the half yearly meetings of consumer advocacy groups several members highlighted this problem that VAS activated without their consent and money deducted from their account.

Now TRAI has issued instructions to all Telecom Operators that they should examine various aspects covering provisioning of VAS to customers Complaints received directly from customers, and to investigate the root cause and take action to solve the problems.

So we now ask you have you ever been a victim of balance deduction or activation of Value Added Service without your knowledge if yes do let us know via comments and do share the operator name .