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In an attempt to protect the interest of consumers and improve Quality of Prepaid Mobile Service with accurate billing; Telecom Regulatory Authority of India (TRAI) has made it a must for all mobile phone operators (CDMA/GSM) to provide prepaid users updates of calls made and data downloads every time they use voice and data services.
All the information, to be sent by SMS, or reflecting on customers mobile phone via USSD based flash message which will include the duration of calls or data usage (2G/3G), the charges deducted and the remaining prepaid account balance.
TRAI said that at present, about 96% of the consumers are in the pre-paid category and unlike post-paid consumers, the prepaid consumers do not get any bills for their usage and the amount charged or itemized details of their plans.
However most of above services are already available in various operators offering GSM and CDMA mobile services in the country, but as of now these are optional for service providers and now with implementation of TELECOM CONSUMERS PROTECTION REGULATIONS, 2012, it will be mandatory for all operators to provide these details to their prepaid subscribers.
Itemized Bill details for Prepaid :
Now Prepaid subscribers also can also get itemized details of their Calls, SMS and Data usage on request within 30 days by paying charges not more than Rs.50 for per bill cycle/calender month. Earlier this facility was available for Postpaid users only.
New Guidelines for Prepaid Vouchers (Plan/Top Up Coupons) :
With a view to facilitating easy identification by the consumers, TRAI now specify a colour band code (Red, Green and Yellow) on the reverse of the vouchers (Plan Voucher; Top Up Voucher; and Special Tariff Vouchers) to distinguish different types of vouchers. A major concern of the consumers regarding size of the letters giving details of the tariff plan, MRP, net monetary value available on the voucher etc.
Toll Free Short Code for Prepaid Account Information :
Additionally, these regulations also provide for allotment of a separate Toll Free Short Code by the service provider to enable its consumer to access information relating to his tariff plan, available balance in his account and details of any Value Added Service activated on his telephone number.
reyas June 16, 2013 at 1:00 pm
How can i get the facility to get prepaid call details activated on my phone?
Rajesh May 26, 2013 at 6:29 am
Hi me kisi dusre phon number ki details chahta hu..plz help
ansh May 17, 2013 at 8:03 am
Hi ,
How can i get the facility to get prepaid call details activated on my phone?
Thanks
Kirat January 9, 2013 at 5:42 pm
Hi ,
How can i get the facility to get prepaid call details activated on my phone?
Thanks
Aneeskhan January 8, 2013 at 2:37 pm
Idea prepaid and reliance dont provide any online myaccount service…trai do somthing…actually u’r doin gud job.
Irshad Ali November 15, 2012 at 5:34 pm
Whom to reach for complaint against telecom company as they have withdrwan their services without informing the customers.
Shubham Garg October 26, 2012 at 3:59 am
mjhe apni friend ke bsnl prepaid number ki saari details chahiye (msgs n calls), can anyone help me out, from where can i get all dat n how?????
anuradha shastry September 18, 2012 at 4:33 pm
where can i get the Toll Free Short Code for BSNL
thank you for this – read this by accident!
Hardik September 13, 2012 at 12:24 pm
when will network provider give detailed bill of prepaid card and when will roaming charge in every state be free?
Pratik July 27, 2012 at 1:15 pm
After so many days BSNL and MTNL still not providing any kind of my account service for it’s prepaid customer.
Mukesh July 4, 2012 at 12:44 pm
I am a bsnl user and want my call detail please help me to get it .
Saptarshi Roy May 15, 2012 at 1:26 pm
When will BSNL launh this?
vinay January 15, 2012 at 3:35 pm
its good news. pre-paid customers can come to know abt the actual cost of the call made or sms sent, etc. done by them from the balance available or now some operators gv immediately ussd call duration cost, balance available. just like that the same facility shud also b made available to post-paid ie billing customers. similar system can b applied to postpaid also so that after completion of the call, user gets ussd info of last call charged, call duration,n the balance bill outstanding.
or they can devise a system so that billing customers can come to know the amount of bill outstanding since say, first day of the month. so the mobile user before making the call check the balance bill outstanding and subsequent to the call, again check the bill. the difference in the bill will b the actual cost of that particular call.
this system will keep a check on unreasonably high bills charged by operators and also keep billing customers on par with pre-paid customers. else, post paid customers r losers overall.
Chinmoy January 10, 2012 at 9:47 pm
Tata Indicom Prepaid is good in this matter since they allow full details to be seen in the website for registered users .
Abhijith January 9, 2012 at 11:36 pm
So bill can be used as proof in court for any argument of unwanted vas activation . . This is a Good warning for reliance all vas and vodafone for gprs deductions. .
Sanjay Bafna January 9, 2012 at 12:38 pm
New rules will be implemented with all operators with in 45 days.
Suresh January 9, 2012 at 12:35 pm
What is the procedure for getting bill? I am from chennai & using BSNL prepaid. Please help…
Sougata Das January 9, 2012 at 11:07 am
Great job by TRAI!!!! Kudos
Popcorn January 9, 2012 at 10:49 am
good move…
no more confusing common man…
sAm January 8, 2012 at 10:12 pm
@Esmail
But d thing is dat If u want 2 know validity of any STV(specially STV 33),u hav to call customer care @ 121 which is chargeable @ 50p/180 sec.This is not fair & in a way unethical business..
deb January 8, 2012 at 10:09 pm
good going TRAI….2012 mein lagta hai k TRAI kuch aachha and customers friendly decision le rahe hai….we are with you TRAI…..
Rohan Singh January 8, 2012 at 9:11 pm
DoCoMO already provides most of the above mentioned services.
Raghu January 8, 2012 at 1:56 pm
@firstonnet
there are lot of missing points in this. They should have put online chat support mandatory for pvt operators. We have to convey our suggestions to TRAI through pgportal.
Raghu January 8, 2012 at 1:54 pm
@dskushwaha
ok. clear. i agree for different operators different USSD codes. that should change. there should be unique USSD code.
Kunal January 8, 2012 at 12:32 pm
Even MTNL mumbai gives data details as soon as u disconnect gprs and rest other details via ussd except for messaging !!!! good move by trai, now just waiting for all india free roaming !!!
firstonnet January 8, 2012 at 11:17 am
Nice rule with lots of missing points in favour of mobile users, for online itemized bills it must be free of cost & for hard copy they need to charge Rs 5/page then it would be a gr8 decision
Jack January 8, 2012 at 10:17 am
Good move by trai…
SS January 8, 2012 at 8:40 am
Voda also gives balance info, recent deductions and data pack balances on *111#
Arka January 8, 2012 at 8:39 am
Nice move by TRAI.
Esmail January 8, 2012 at 1:42 am
Uninor prepaid users just dial *222*2*# you will get all the details free of cost. Balance local or std seconds or minutes, balance sms on net and off net, balance GPRS data. No jhanjhat, easy way out, you get info through USSD msg.
dskushwaha January 8, 2012 at 12:54 am
I didn’t said so, I just copied the text in this article and I asked for unique code across all operators. This is because if a customer left one operator and chooses another, he should know what to do and what not to do with his new connection without reading the useless booklet that comes with SIM.
sAm January 8, 2012 at 12:23 am
@Raghu
Absolutely..
TRAI is not doing d correct thing. They r always protecting BSNL in all respects..
While subscribers interest r of major concern for them then god knows why they r not lookin into d matter what is goin on in d landlyn segment..
abc January 8, 2012 at 12:21 am
TATA DOCOMO prepaid is offering this facility since a long time & it charge only Rs. 25/- per bill
but for this u have to request to tata docomo customer care.
bill will be e-mailed in your mail account.
Raghu January 7, 2012 at 11:58 pm
@dskushwaha
yes fee of Rs should be only for Paper. TRAI have to bring a strict rule that a customer requesting by mail or in online is not charged anything. Please forward the grievances u have in pgportal.gov.in that will be better.
Raghu January 7, 2012 at 11:56 pm
@dskushwaha
as far as i know no one charges for checking the Balance
Abhijith January 7, 2012 at 11:56 pm
Nice move . .
Raghu January 7, 2012 at 11:54 pm
@sAm
I agree Landline number Portability should happen soon. BSNL does not bother for Landline Subscribers at all even after loosing so many subscribers to mobiles. If this comes into effect definitely BSNL have to act in the Landline segment also.
sAm January 7, 2012 at 10:48 pm
Gr8 move by TRAi .. Useful ..
Now TRAI should start considering BSNL landline service. They are staying totally numb on this.. Even the LAND NUMBER PORTABILITY yet not started..
dskushwaha January 7, 2012 at 10:41 pm
Toll Free Short Code or USSD code should be unique across all operators. At present having multiple numbers like 123, *123#, *141#, *121#, *367# etc. are used for balance inquiry by some and chargeable or VAS menu by others.
Harsh Saini January 7, 2012 at 10:32 pm
Finally TRAI is doing something meaningful .. nice step.
arun kumar January 7, 2012 at 10:25 pm
all the above stated services are provided by airtel and bsnl in kerala
dskushwaha January 7, 2012 at 10:18 pm
You are 100% correct. If not all, Reliance will never stop looting its customers.
Keshav Jha January 7, 2012 at 10:18 pm
Some operators still don’t have data or sms balance enquiry system. Nice move by TRAI…
dskushwaha January 7, 2012 at 10:05 pm
Fee of Rs. should be for call/data/SMS details on Paper. The operator should provide such facility online free of cost after registering with the website. At present TATA DOCOMO (CDMA & GSM) provide such facility upto some extent. Others should follow. And it should not only include just last few debits but full history of last 2-3 months. (I can’t expect such thing from Reliance even if TRAI makes it mandatory)
Besides that all operators should update their website for online recharge. There are some junk data on TATA DOCOMO CDMA website like The offer is applicable from 22nd June’11 to 30th July 2011 for the New Customers of UP West Circle only. ( cdma.tatadocomo.com/Prepay-plans.aspx). However their online recharge website is fine ( ichoose.in/etrade/recharge.jsp). But Reliance website loots its customer by showing attractive recharge options whereas these options do not exist at all according to Customer Care and it is customer’s mistake to believe on website. ( telecomtalk.info/trai-to-telcos-set-up-complaint-centre-toll-free-helpline-with-in-45-days/85550/comment-page-3/#comments)
Sittrarasu S January 7, 2012 at 9:58 pm
nice move by TRAI
amar January 7, 2012 at 9:46 pm
i am ready to pay Rs.30 for itemized bill from my prepaid no. But bill must include calls ,sms,data used by me and bill must reach my home everymonth.
sachin January 7, 2012 at 9:33 pm
humm still think this will not stop anything that is going on
nirmala devi January 7, 2012 at 9:02 pm
good
UMAKANT SHARMA January 7, 2012 at 8:59 pm
BEST STEP MOVING BY TRAI… GOOD TO SEE THIS STEP.. NOW A DAYS ON TATA DOCOMO PROVIDE ONLY LAST 10 DEDUCTION ONLINE…JADA NAHI THODA TO HAI… BAKI ALL U KNOW….
Karthik January 7, 2012 at 8:56 pm
Good move
ganesan January 7, 2012 at 8:40 pm
Thank you