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Highlights
- The new section must appear as the first tab in the prepaid recharge section.
- The directive follows consumer complaints about difficulties in finding TRAI-mandated vouchers.
- Telecom service providers have 30 days to submit compliance reports to TRAI.
Andrew Bonwick
Vice President of Product Development at Relm Insurance
Madhav Sheth
CEO of Ai+ Smartphone
Stephen Rose
CEO Render Networks
The Telecom Regulatory Authority of India (TRAI) has directed all telecom service providers to create a separate and clearly visible section titled “TRAI-Mandated Packs” on their websites and mobile applications, making such recharge vouchers easier for consumers to find and access.
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Also Read: TRAI Mandates Shorter-Validity Voice and SMS STVs to Give Low-Income Consumers More Options
TRAI Cites Consumer Complaints Over Difficulty Finding Mandated Vouchers
The direction, issued on October 1, 2026, follows complaints from consumers about inadequate transparency and the difficulty of locating TRAI-mandated vouchers on telecom platforms. TRAI said its examination of service providers’ websites and apps found that such vouchers were often not prominently displayed, were placed under different categories or required users to navigate multiple screens.
“And whereas the Authority has, upon examination of the websites and mobile applications of various telecom service providers, observed that TRAI mandated vouchers are neither displayed prominently, nor are easily accessible and in some cases, these vouchers are placed under different categories or require consumers to navigate through multiple pages or screens to find them, as a result of which, consumers are facing difficulty in locating and subscribing to the vouchers suitable to their requirements;” TRAI said.
TRAI-Mandated Packs to Appear as First Prepaid Recharge Tab
Under the new directive, the “TRAI-Mandated Packs” section must appear as the first tab in the prepaid recharge section of telecom operators’ websites and mobile applications. The section must contain different types of vouchers mandated by TRAI and must also be prominently displayed at the operators’ exclusive points of sale.
