Xiaomi partners with HCL to open ‘Experience Service Centres’ in India to improve after-sale services

Looks like Xiaomi is trying to root big in India ahead of its latest flagship, the Xiaomi Mi 5, launch in the country. In the latest move, Xioami and HCL have formed a partnership to provide after sale service support for Mi smartphones in India. HCL Care services will open exclusive Experience Service Centres (ESCs) for Xiaomi in 28 cities in India. These cities include all Tier-I cities of North and East India along with major Tier-II cities.

Hugi Barra Xiaomi

Commenting on the partnership, Sharad Talwar, Head of Consumer Services at HCL Services, said,“We are delighted to strengthen our association with Xiaomi by introducing Exclusive Service Centres for their leading-edge phones. We are confident that these state-of-the-art service centres will enable Xiaomi to cater to the Indian markets more effectively and efficiently,”

The collaboration is an outcome of Xiaomi’s plan to enhance its presence in the Indian smartphone market and also to enrich user experience. Through these Experience Service Centres (ESCs), Xiaomi strives to present users with a one-stop shop for services, accessories and insurance requirements. HCL revealed that it has already approved 37 out of the planned 40 ESCs, and has also hired a workforce of 250 people to work on the project.

Moreover, HCL and Xiaomi expect to manage over 43,000 customer calls from these ESCs, within the coming two years. HCL asserts that these ESCs are cost efficient, easy and have a reliable service model to compliment with a company like Xiaomi to cater end user.

Liu Tao, Head of After Sales at Xiaomi Technology India, said in a press statement,“A key focus for us in 2016 is scaling up our after sales support and this partnership is a step forward in this direction. We are pleased to announce these exclusive service centers with HCL Care and hope that with this partnership will provide an enhanced and localized experience to our customers.”

Are you impressed with Xiaomi’s move? Let us know through the comment section below.

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6 Comments on "Xiaomi partners with HCL to open ‘Experience Service Centres’ in India to improve after-sale services"

 

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Priyobroto
March 17, 2016 3:51 pm 3:51 PM

Guys plz don’t buy phone from this crap company. Chinese company are sending the scrap materials to India. I bought Redmi Note in December 2014 , the display was not working and their authorised service centre took 3 months to change a display. Again on November 2015, mother board issue came up. 4 months over and unfortunately they are not able to change that till now. Summary: Out of one year warranty , they will keep the handset with them for 7-8 months and you can assume the actual warranty you are getting.

rik
March 18, 2016 9:52 am 9:52 AM

all Chinese company are same.lenovo take 2 month 15 days to get repair my tab’s display problem.

Respond2aji
March 17, 2016 4:22 pm 4:22 PM
Sorry to hear about your issues man. The best possible thing to do when you initially faced this issue was to demand a replacement if you bought this from flipkart. Else, you could have posted your grievance on the mi forum where the technical and indian service centre officials are available. I have personally seen them taking care of issues posted by customers there on the forum. I know the service is a bit of an issue for xiaomi but not every service center is like that. My friend got his motherboard changed in 3 weeks time max. Right now… Read more »
Respond2aji
March 17, 2016 12:41 pm 12:41 PM

Excellent move. This comes as a positive step in the direction of taking care of after sales service which many customers face difficulty in. I have used xiaomi flagships and never faced any hardware related issues. But for those who face it this comes as a relief. I would like xioami to open service centers in tier II & III cities because there are MI fans across these cities as well.

Madhan Kumar
March 17, 2016 11:11 am 11:11 AM

But still not even 1 service center in my Hosur,disapointed with MI as I am soon going to buy Redmi Note 3.

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