Trai Reviews International Roaming Regulations to Prevent Subscribers From Bill Shocks

Trai has floated a consultation paper to find out the reasons of bill shocks which subscribers face in abroad countries

By May 27th, 2020 AT 5:39 PM


Trai has issued a consultation paper to review all the terms related to international roaming. The move by the regulatory body will prevent the subscribers from bill shocks on using their mobile phones in abroad countries. As stated by Trai, the consultation service will help the regulatory body to find out all the reasons of bill shocks to consumers which happens when they opt for International Mobile Roaming (IMR). Also, Trai stated that it would evaluate the range of policies and measures which have been applied by telecom service providers in India and prevent instance bill shocks to their respective subscribers.

Inactive IMR Services Will Aid Subscribers

Trai has addressed the IMR services in the consultation paper and asked whether IMR services should be inactive by default while roaming in a foreign country. If the IMR services are inactive by default, users will save a lot of data as they will be protected from the background apps which eats their data. Not only this, but inactive IMR services will also push the users to have a detailed knowledge of the tariff plans and make a wise decision in case if they are travelling to foreign countries. The consultation paper also noted the huge disparity between the price of standard rates and IR packs

IR Packs are Rigid in Terms of Time

IR packs which are available for subscribers are affordable. However, these packs are not flexible in terms of the period. Users get the option of 1 day, 7 days and 30 days in IR packs. Since other options are not available in the IR packs, Trai stated that users have to face external burden if they want IR pack services for a longer period.

Last Date of Counter Comments on Consultation Paper is July 07, 2020

Trai addressed various other concerns which included mandating telcos to inform the subscribers by SMS regarding the non-availability of IR packs if they are landing in a country where IR pack is not applicable. Currently, Trai has set June 23, 2020, as the closing comment date and the last day of counter comments is July 07, 2020.

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DGupta Recent comment authors
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TRAI should have make a few things mandatory: 1. Max billing per day and per billing period. Sometimes, a traveller may cross 2-3 countries in the same day. e.g. in Europe, or on a flight via a connecting airport back to India. Vodafone roaming charges for 1 day only, but Airtel tries to charge you for 1 day for every country visited/touched! This should be stopped. 2. Data access control on a per app basis. All smartphones (IOS and Android) must have easy to use control for data usage per app, at least for roaming. You may want to use… Read more »


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