Telefonica Tech has announced the launch of an enterprise GenAI platform aiming to help businesses leverage artificial intelligence (AI) for a wide range of applications, including customisable virtual assistants capable of solving complex queries, task automation, and process optimisation. According to the official release, the new Telefonica Tech GenAI Platform, developed in collaboration with Altostratus, offers a Plug and Play solution that enables organisations to quickly integrate advanced versions of the Large Language Models (LLMs) without complex configurations, while keeping data securely within their own infrastructure.
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Telefonica Tech GenAI Platform
Telefonica said that the 'Telefonica Tech GenAI Platform' is a multi-model technology (both open source and proprietary models) and offers the possibility of comparing them in terms of cost, performance and latency.
Key features of the Telefonica Tech GenAI Platform include:
Scalability and Security: It can integrate with existing business systems and data repositories while maintaining compliance with regional regulations, including the European Artificial Intelligence Regulation (RIA).
Customisation: Businesses can tailor the platform to meet specific needs, including handling complex queries, improving customer service, and optimising internal workflows.
Multi-Model and Real-Time Monitoring: The platform supports both open-source and proprietary models, allowing businesses to compare options based on performance, cost, and latency.
Agnostic and Versatile: It is compatible with various technologies and can connect through APIs to adapt to different operational needs.
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Expanding Telefonica's AI Capabilities
Elena Gil Lizasoain, Director of AI and Data at Telefonica Tech for Spain and the Americas, said: "This new platform was created with the aim of boosting the use of Generative AI in all types of organisations, regardless of the size and technical level of the users, and to popularise the use of personalised virtual assistants to transform businesses and make them more efficient and resilient."
"The launch of the 'Telefonica Tech GenAI Platform' extends Telefonica Tech's capabilities to provide Artificial Intelligence services to the business world. The company currently has more than 400 professionals dedicated to research, development and applications of use cases based on this technology from a total of ten specialised centres located in Spain, the United Kingdom, Central Europe and America, which allows it to complement the implementation of this solution with its professional services to help organisations develop customised assistants and agents that adapt to the operational needs of each business," Telefonica said in a statement on January 28, 2025.
