After announcing the global recall, Samsung has urged the users of Galaxy Note 7 in the U.S. and South Korea to immediately turn off the smartphones and stop charging them. The U.S. air safety regulator the Federal Aviation Administration (FAA) has also urged passengers not to use Galaxy Note 7 smartphone on planes in any manner. The release from FAA stating this ban does not cite any unfortunate event that prompted this announcement. The UAE’s national airlines have also resorted to a similar ban.
While such announcements are emerging from different parts of the world, a Redditor from France LimboJr has claimed that the company will deactivate unreturned Galaxy Note7 units after September 30. He has also said that the replacement smartphones will arrive in the countries by 19 September along with a Gear VR and a prepaid parcel to return the defective device without any charges. Samsung is allowing the customers return or replace Galaxy Note 7 for an S7 or S7 edge.
“We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience,” a release from the company said.
Samsung had confirmed 35 cases of the Galaxy Note 7 catching fire as of September 1. Most of the explosions occurred while charging the battery. Today, a new explosion was reported from Brooklyn, New York where a 6-year-old boy suffered burns after a Samsung Galaxy Note 7 exploded in his hands. The boy was said to be watching videos while the smartphone exploded. Another report emerged from Florida where a man shared images of his burnt SUV Jeep in which a device was kept for charging.
According to the company, the overheating issue of the battery is because of a manufacturing process error made by the batteries manufacturer SDI.
UPDATE: In stark contrast to what we’ve reported above (as per the sources), Samsung has issued a statement clarifying that it has no plans to remotely deactivate faulty Note7 units. It is totally based on user’s whims and fancies to go and return the device without any hassles. We too would like to urge all the Note7 users to go and return the device for their safety and well being.