After Trai Direction, All DTH Operators Will Allow Adding and Dropping of Channels via SMS

The Telecom Regulatory Authority of India (Trai) has been on the task of refining the new regulatory regime after its implementation in the first half of the calendar year. To do this, the telecom regulator has been rolling out new consultation papers for discussion or either sending out new directions. All this refining of the new Trai tariff regime is being done so that the consumers get the best possible service in the DTH and broadcasting industry. Now, in a new move, Trai has sent out a direction to the Distribution Platform Operators (DPOs) asking them to enable the service wherein subscribers of DTH service should be able to change their channels via SMS. The regulator has also asked the DPOs to list out all the channels and their MRPs on the channel number 199 along with bouquets so that subscribers can access them with ease and decide which channels they want to add or remove and how much they would have to pay for it.

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Trai Gives 15 Days to DPOs to Show Compliance

The sector watchdog has informed all the DPOs that within 15 days of the issue of this letter, the DPOs should list all the requested information on channel number 999 as prescribed by the Trai. Not only this, but the regulator has also noted that the facility of adding or dropping channels through SMS should also be provided to the subscribers within 15 days of the issue of this new direction. Trai also noted that the add or drop request on channels which the subscriber makes through the SMS after the enabling of this facility should be executed no later than 72 hours after the DPO receives the request. Also, the subscriber should be charged only for the period for which it has availed the services.