Trai Issues Direction to Tata Sky Over Violation of Quality of Service Norms

The Telecom Regulatory Authority of India (Trai), on July 8 has directed Tata Sky nailing the DTH service provider over the breaching of DTH Quality of Service norms 2007. The sector regulator has also sought some information from the DTH service provider. Trai also uploaded the direction notice sent to Tata Sky on its website as well. On reading the direction, it came to observation that the matter why Tata Sky has been slapped with a direction that also pertains to the tussle between Sony and Tata Sky which happened last year.

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Spat Between Tata Sky and Sony Pictures Network India

To recall, the telecom regulator had directed Tata Sky back on October 5, 2019, asking it to compile a detailed report why it had discontinued SPN India’s channels on its platform. Trai also asked Tata Sky to inform the regulator what steps it is taking to mitigate the situation of no SPN channels. To this enquiry, Tata Sky had responded that while it wanted to continue with Sony Picture Network India on its previous terms, both the parties could not conclude the negotiation on a positive note since Sony Pictures was demanding an extremely high amount from Tata Sky. Then Tata Sky informed that the Telecom Disputes and Settlements Appellate Tribunal dealt with the statements made by Sony and passed a reasoned order rejecting the relief which SPNI sought from the tribunal. The tribunal then ordered both the parties to come to a mutually acceptable agreement within a period of four weeks.

Trai then observed that Tata Sky failed to explain its reasons for not complying with the DTH QoS regulations of 2007. There was also no statement from Tata Sky stating the steps it had taken to protect the rights of consumers during the violation of these norms. The regulator had later found out about the disconnection of 26 other channels and directed the service provider to clarify its stance on the matter.