All mobile service providers will now be following a new verification process of new mobile connections. The telecom department’s access service cell, which is a competent authority, has ordered all the mobile service providers to follow the alternative process to existing process issued for verification for new mobile connections.
The alternative process covers service providers having service authorisation licenses, including CMTS, UAS, and UL (AS). Under the new process, the entry of various fields in customer applications form (CAF) should now be made electronically instead of manual writing. In addition, the photograph of the customer should now be taken at Point of Sale (PoS) itself and the same should be populated in the CAF instead of pasting the photo in the existing process.
Further, the scanned imaged of the Proof of identity (PoI) and Proof of Address (PoA) documents furnished by the customers should be embedded in the CAF.
TelecomTalk has reviewed the order letter, titled “Customer application form embedded with photograph and scanned images of Proof of identity (PoI) and Proof of Address (PoA)”. The letter also says that the copies of PoI and PoA documents submitted by customer should also be attached and maintained along with CAF as in the existing process.
“It shall be ensured that the scanned images of PoA and PoI/ photographs captured at PoS should not be stored at PoS terminal to avoid any misuse of the same,” the letter read.