TelecomTalk Nation Wide Poll on Call Drops : 2015

By July 12th, 2015 AT 2:44 PM

Hello! Are you there?… Silence … Am I connected? … Break….  Is this the same with your case?

India is heading towards Digitization and proper call connectivity and quality is also a part of it we suppose. Poor coverage is one aspect and Call Drop is another aspect. It is difficult to analyze the reasons for call drops as they are varied and we can’t just point one reason alone.

End of the day operator’s quality service perception is directly impacted due to call drops as the primary offering of a teleco is voice and the results speak a lot on the quality of service provided to the customer. Dissatisfied customers may or may not always complain on the same and wait till they experience better service, as with MNP/NMNP they have varied options to PORT out to a different operator.

Being on both sides of the coin I just say – ‘customers have less patience and it may not be the same SLA/KPI as business’.  

Though there are many aspects to consider, deal, solve or develop new frameworks and arrive at problem solving approaches, we have a poll at TT to voice out customer experiences and let your opinions be heard loud.

Dear readers, do go ahead and take the poll, which will be open for a couple of weeks followed by analytic results. Do, let us know your feedback via comments. You can also tweet us @TelecomTalk with your opinions.

*Note : Only GSM Operators are taken into consideration. 

Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

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sanjit royFazalImon AryanLINTOrajdeep Recent comment authors
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Fazal
Fazal

I have started using landlines and only whatsapp for mobile calling when in office or home. Too much network issues in airtel bangalore.

LINTO
LINTO

I was using idea before [email protected] mangalore and had been using for more over 2years , call drops was a main issue, calls wont get connected even after 2 attempts and also the other party we are calling may not hear our voice even full signal strength, sometimes calls got mixed up and in between we can hear someone elses voice calls(one sided) and our voices get muted. The main issue was for local calls made and everyday i was getting wrong numbers connected to my number eventhough it was a newly issued number series and i was the first… Read more »

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