BSNL re-launches special relief scheme ‘SAMADHAAN’ for settlement of bill disputes of BB customers

To get back its lost customers of broadband services, BSNL has re-launched the special relief scheme ‘SAMADHAAN’ for settlement of disputes with respect to broadband usage bills for the benefit of existing and ex-customers of broadband services across India.

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This scheme is valid up to March 31, 2017, and is only available for limited usage broadband plans and also for customers who have unpaid BB bills till March 31, 2015. However, this offer can also be availed only once on a particular connection. To win back such customers, the scheme has different options as given below:

Option – I

Customers with limited usage broadband plans can settle his bill/s to the extent of maximum three bills of three consecutive billing cycles by paying Rs. 750/- for excess usage (beyond the permissible limit as per the plan) for first 5 GB per bill and the remaining excess usage (if any) beyond 5 GB @ Rs. 100/- per GB.

However, head of SSA may allow settlement of such disputed bills for six consecutive billing cycles. Customers have to commit to remain in the broadband plan for a period of twelve months after the settlement, by payment of eleven months FMC as annual payment in advance.

Option – II

Under this option the customer can settle his disputed bill/s by choosing any limited usage broadband plan of higher fixed monthly charge. Then the customer’s disputed bill/s under the earlier plan may be settled as per the chosen new limited usage plan. In case the free usage in the chosen plan is less than the total usage in each of the disputed bills, the remaining usage against each such bill may be settled as per the existing usage charges per MB prescribed in the chosen plan. The customer has to commit for minimum of 12 months by making advance payment for eleven months.

Option-III

Customer can select any of the following unlimited broadband plans to get corresponding rebate on the excess usage of his/her disputed bill/s. The plan selected by the customer under this option should be of same/higher FMC than the plan availed by the customer in exiting disputed bill.

Plan Name Speed Rebate (in GB) Extra usage charges (per GB or part thereof) beyond the rebate in each disputed bills
BBG UL 545 512 Kbps flat 5 GB Rs. 125/-
BBG Combo UL 675 512 Kbps flat 5 GB Rs. 125/-
BBG Combo ULD 845 1 Mbps upto 6 GB,
512 Kbps beyond 6 GB
8 GB Rs. 100/-
BBG Combo ULD 999 4 Mbps upto 8 GB, 512 Kbps beyond 8 GB 10 GB Rs. 100/-
BBG Combo ULD 1445 2 Mbps upto 20 GB,
1 Mbps beyond 20 GB
16 GB Rs. 75/-
BBG Combo ULD 1800 2 Mbps upto 40 GB,
512 Kbps beyond 40 GB
22 GB Rs. 75/-
BBG Combo UL 2250 1 Mbps upto 100 GB, 512 Kbps beyond 100 GB 30 GB Rs. 65/-
BBG Combo ULD 2799 4 Mbps upto 30 GB,
2 Mbps beyond 30 GB
40 GB Rs. 65/-
BBG Combo ULD 3500 2 Mbps upto 150 GB, 512 Kbps beyond 150 GB 60 GB Rs. 65/-
BBG Combo ULD 6300 4 Mbps upto 200 GB, 1 Mbps beyond 200 GB 120 GB Rs. 65/-

Option-IV

In case the customer of limited usage broadband plan does not want to pay advance annual payment, then the following option is given to settle disputed bills:

  1. a)  Payment for FMC: as per earlier plan
  1. b)  Payment of excess usage beyond free limit shall be @
  • Rs 1000/- up to first 5 GB
  • Rs 200/- per GB for every additional GB or part thereof beyond 5 GB up to 10 GB
  • Rs. 100/- per GB for every additional GB or part thereof beyond 10 GB

BSNL will also not charge any reconnection/installation fee or fixed monthly charges for the intervening period if the customer has already disconnected and wants to avail any options given in the scheme above. As part of this scheme, the service tax which has already been paid to the concerned authorities are not refunded.

Note : Do cross check with BSNL before opting the plans.

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