BSNL re-launches special relief scheme ‘SAMADHAAN’ for settlement of bill disputes of BB customers

To get back its lost customers of broadband services, BSNL has re-launched the special relief scheme ‘SAMADHAAN’ for settlement of disputes with respect to broadband usage bills for the benefit of existing and ex-customers of broadband services across India.

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This scheme is valid up to March 31, 2017, and is only available for limited usage broadband plans and also for customers who have unpaid BB bills till March 31, 2015. However, this offer can also be availed only once on a particular connection. To win back such customers, the scheme has different options as given below:

Option – I

Customers with limited usage broadband plans can settle his bill/s to the extent of maximum three bills of three consecutive billing cycles by paying Rs. 750/- for excess usage (beyond the permissible limit as per the plan) for first 5 GB per bill and the remaining excess usage (if any) beyond 5 GB @ Rs. 100/- per GB.

However, head of SSA may allow settlement of such disputed bills for six consecutive billing cycles. Customers have to commit to remain in the broadband plan for a period of twelve months after the settlement, by payment of eleven months FMC as annual payment in advance.

Option – II

Under this option the customer can settle his disputed bill/s by choosing any limited usage broadband plan of higher fixed monthly charge. Then the customer’s disputed bill/s under the earlier plan may be settled as per the chosen new limited usage plan. In case the free usage in the chosen plan is less than the total usage in each of the disputed bills, the remaining usage against each such bill may be settled as per the existing usage charges per MB prescribed in the chosen plan. The customer has to commit for minimum of 12 months by making advance payment for eleven months.