Airtel, which is the world's third largest telco, is using Astellia solutions to improve the customer experience and enhance the customer lifecycle in Madagascar, the latter said in a statement. Astellia, which is a provider of network and subscriber intelligence for mobile operators, said that its onsite telecom data scientists are cooperating closely with Airtel’s experts to improve current network performance to ensure excellent QoS and QoE to high value customers.
“At Airtel we are committed to delivering an unmatched customer experience to each and every customer. With Astellia by our side we are on the right track to provide ubiquitous and powerful services to our customers” said Maixent Bekangba, Managing Director, Airtel Madagascar.
A continuous knowledge transfer to raise staff qualification is hereby taking place. The goal of this collaboration is to prevent any service degradation and pinpoint the root cause of issues that jeopardize customer loyalty and revenue growth.
“I am delighted that Airtel has chosen Astellia and recognizes our accomplishments. With this partnership our relationship with the Airtel group deepens further. We will continue helping Airtel provide best-in-class services in order to drive revenue growth," Mahmoud Oubraham, Managing Director Africa at Astellia, said in a joint statement.
Astellia is also monitoring and ensuring the good functioning of Airtel’s Money service.