Airtel Join Hands With Amdocs to Improve Customer Experience Using Artificial Intelligence Based Technologies

Bharti Airtel, the leading telecom operator and Amdocs, a leading provider of software and services to communications and media companies, today announced a strategic partnership of creating an innovation foundry to bring exciting new services to Airtel’s customers in India.

Airtel Amdocs

Under this partnership, Airtel will leverage Amdocs’ new technologies and practices based on AI to enhance Airtel customer’ service experience.

By leveraging Amdocs innovations, delivery expertise and its ecosystem of startups, Amdocs will deploy machine learning and advanced Artificial Intelligence (AI) based technologies across Airtel’s multiple lines of business to help pre-empt and self-heal operational issues, introduce smart bots into digital channels, and quickly launch and activate new services, thereby enabling a seamless customer experience.

Gopal Vittal, MD and CEO (India and South Asia), Bharti Airtel India, said, “We are delighted to have Amdocs as a part of our ecosystem of strategic business partners and look forward to collaborating with them to build a solid innovation pipeline for the future. Amdocs’ sharp focus on telecoms and their DNA of cutting-edge innovation will add immense value to Airtel’s digital transformation journey and help us to deliver a world-class experience to our customers.”

“This program is at the epicentre of two innovation waves: India’s fast-growing and dynamic market and the communications industry’s amazing pace of change,” said Eli Gelman, president and chief executive officer at Amdocs. “Airtel India is a pioneer and innovator, our partnership will be an innovation engine to the industry and drive our joint success.”

This partnership with Amdocs is also part of Airtel’s digital innovation Project Next, which is aimed at transforming customer experience across all of its services and touch points. It plans to launch several exciting digital innovations to simplify and enhance the interactivity of the Airtel customer experience. Project Next complements Airtel’s massive investments in building a future-ready network under Project Leap.

This is not the first time Airtel has partnered with Amdocs. In the past, Airtel deployed Amdocs for billing, and now they are augmenting it with Amdocs’ advanced digital technologies.

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4 Comments on "Airtel Join Hands With Amdocs to Improve Customer Experience Using Artificial Intelligence Based Technologies"


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November 11, 2017 12:51 am 12:51 AM

Smart step taken by Airtel as the present customer service by Airtel in every line whether pathetic. People disconnect the call and talks very rudely. Have bo idea of Customer service. Let’s see what happens now after joining hands with Amdocs.

Bharath Kumar Gajula
November 10, 2017 8:33 am 8:33 AM

At last Airtel is concentrating on customer experience. Hope for some improvement.

November 9, 2017 2:57 pm 2:57 PM
Airtel Open Network is fake its showing wrong network, Airtel must close it. Airtel claims that Airtel network is best in India, with best internet speed. All this is fake. I am facing major network issue at my home location which is a posh localities in Noida Sector 78. I made a complain to Airtel customer care on 19/11/16. Within a week, Airtel technical Engineer visited my home & find out that, a new microwave tower is required to install at my home location. But nothing was done, so i made 2nd complain on 31/03/17. Same again nothing has been… Read more »