Uber Introduces Free Call Feature in India, Allows Passengers to Make Calls to Drivers Over VoIP

Uber app will now allow riders to make free calls to the cab-drivers. The application previously used to give the call feature to the users but the passengers had to make calls through their cellular connection, but now the app has rolled out the VoIP based call feature for the Indian users. To recall, the feature was introduced in other countries for Uber back in October last year, but now it is being rolled out in India. The VoIP based function will mean that the call will be made over the internet from the Uber app, thus it will protect the phone number of the rider. Another advantage of this would be, that the call charges won’t be deducted from the rider’s cellular account. Much similar to the passengers, the Uber drivers will also get this facility thus allowing them to communicate with their riders easily. On Saturday, Uber users in India reported seeing the feature for the first time.

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How to Use Free Call Feature on Uber

In case you want to make a call to your driver, then after you book the cab, you can tap on the calling button. A pop-up screen will allow you to choose between cellular network and VoIP to make the call, choose the Free Call option from the screen. The Uber app will now ask you to grant permission for using the microphone of the device. Tap on ‘Allow’. Once the call begins, you will be able to see the name of your driver on screen, along with it you can also see options like mute, speaker, and of course, there is the end call button. Another thing to note is that when you make a call to your driver using the Uber Free Call option, the driver won’t be able to see your name or number and the caller identity will only show “Uber”. The same will be the case when the driver calls you via the Free Call feature.