TRAI launches DND app called ‘DND Services’ for Android users

As a means to protect customers from receiving unwanted promotional calls and messages, the Telecom Regulatory Authority of India (TRAI) has launched a new mobile application called ‘DND Services’. The application enables subscribers to file complaints about unsolicited commercial communications.

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Designed by the National Informatics Centre, the app will make the Do Not Disturb (DND) activation and complaint services seamless depending on various SMS codes. There is already a helpline existing for purpose at 1909.

“The app is called DND Services. It is available on Google Play and Mobile Seva app store now, and soon will be available for Apple’s iO. It is done keeping in mind consumer interest. It will make the complaining process easier,” announced TRAI Chairman R.S. Sharma. As mentioned, it is now available only for Android OS.

On the app, a subscriber can register/deregister his number for DND. There is an option to file a complaint against a particular number or an SMS sender. There is also a ‘Help’ and ‘FAQ’ section, where one can find answer for most of the queries related to DND. The app works through SMS permission. TT found the app little shoddy in terms of its user interface.

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Private players, especially the Jio self-care app offers ‘DND switch’ on My Account section. Unlike other operators, Jio is inquiring customers about DND registration or deregistration during the SIM activation itself.

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14 Comments on "TRAI launches DND app called ‘DND Services’ for Android users"

 

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[…] Trai’s DND application was launched last year with an aim to report spam SMS and voice calls received by a user. On the app, a subscriber can register/deregister his number for DND. There is an option to file a complaint against a particular number or an SMS sender. There is also a ‘Help’ and ‘FAQ’ section, where one can find an answer for most of the queries related to DND. The app works through SMS permission. The DND 2.0 version is a completely revamped version of the DND Services application. Currently, this application is available only for Android users.… Read more »
Anil
September 19, 2016 6:26 pm 6:26 PM

Vodafone is my service provider. I lodged a DND complaint against a commercial message from a server ID. After the mandatory 7 days, Vodafone closed the case and informed me that I am registered with that party. In spite of telling them that I have no dealing with that party, the messages still come. Today, Vodafone went a step further, when I made a manual complaint on 1909, and asked me to give my email ID and plan detail, claiming that someone else could be calling from my number. I believe, this was to discourage me from lodging more complaints.

Anil
September 19, 2016 6:13 pm 6:13 PM

The app has a peculiarity that it does not select a fresh commercial message for a considerable time after receiving the same. On some occasions, it did not select the offending message over the entire three days window! The purpose of the app was not served in these cases. Where can one report this abnormality?

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