Tata Sky Switches Warranty Terms for STBs, Offer Free Service for Three Years

Prominent DTH provider Tata Sky has revised its terms and conditions to the three-year warranty which it provides on new connections

Highlights
  • The new warranty terms are different for the first year and the second and third year
  • The subscribers won't have to pay for the service charge in the first year

In the wake of the new Trai tariff regime, we have seen a lot of changes in the industry. The norms and terms of many companies have undergone change following the new implementation. Tata Sky, the prominent DTH service provider, has announced a change to its three year warranty period on its set-top boxes as well. The DTH company has also introduced a lot of new channel packs and offers for the subscribers too. Not only this, but to make new connections more affordable and attractive for the customers, Tata Sky has also slashed the prices of its set-top box.

New Tata Sky Three Year Warranty Details

The new update comes in the wake of the introduction of new Trai based plans. It is also worth noting that the migration process of subscribers is ongoing for a handful of consumers who have not yet switched to the new plans. The new warranty guidelines uploaded by Tata Sky note that every new activation or subscriber will get three years warranty. This declaration means that the base warranty by Tata Sky has now been set at three years. This is not the only detail which Tata Sky has highlighted as part of its warranty terms change. The conditions of the warranty will also differ for the first year after activation and will be different for the second and third year.

Tata Sky has informed that in the first year after activation, it won’t bill any material charge for replacement. Additionally, there will also be no service visit charge. All these charges will be covered under warranty only. After completion of one year of the warranty period, the terms will change which will be applicable until the second and third year of the warranty period. In this period, there will be no material charge applicable, but the service visit charge will be applicable for the subscribers. Tata Sky has highlighted that in case the STB needs to be swapped under the warranty period then the service visit charge won’t be billed for the subscribers. However, customer damage scenarios will be chargeable under the entire 3-year validity period.

Changes After New Trai Rules

It is worth noting that the new Trai mandate has capped the installation charges along with service charges and NCF for the consumers. This has ensured that the DTH providers and cable operators charge a uniform fee from the subscribers for these services. Previously, there was no regulation regarding the same which meant that subscribers had to pay anywhere beyond Rs 1,000 for the things mentioned above. These new rules make sure that the subscribers only enjoy the best rates and are in full control of the channels that they subscribe.

Tata Sky Slashes Prices of Set-Top Boxes

To make its DTH connection more attractive for the consumers, Tata Sky has also cut down prices of its STBs by Rs 400. After this recent price cut, the Tata Sky SD STB will be available for Rs 1,600 whereas the HD Set-top Box will be available for Rs 1,800. Now the thing to note is that although Tata Sky retails four different types of STBs, the new price cut is only available on the SD and HD options.

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Arpit spends his day closely following the telecom and tech industry. A music connoisseur and a night owl, he also takes a deep interest in the Indian technology start-up scene and spends rest of his time spilling poetry and stories on paper.

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