- The subscribers of DTH providers are flocking on social media to report inconsistencies
- Few DTH providers blocked FTA channel slots on base pack thus restricting channel selection
The Telecom Regulatory Authority of India (Trai) has thundered down on the DTH providers and cable operators after receiving complaints from hundreds of customers. Apparently, the consumers of DTH providers and other cable operators are posting their grievances online saying that the platforms are not allowing them to change their base packs and are instead urging them to add the channels on top of the previously selected channels. Following the stream of these complaints, Trai has prohibited the DTH providers from adding any additional channels to the subscribers’ base pack apart from the 25 allocated Doordarshan channels. The regulator has also asked these DTH service providers to set up a call centre to resolve the issues which the consumers are facing.
Trai Tightens Noose on DTH Operators Regarding Base Pack Channels
Trai received complaints from consumers saying that they were not able to change their base packs and were not able to add channels to their FTA channel slots. The consumers were also not able to edit their base packs in some cases. Trai said about this issue, “The Authority has been informed that some service providers are pushing certain packages, not allowing choice within first 100 channels, providing certain FTA channels irrespective of consumer’s options etc. The Authority has taken note of such issues and has directed the distribution platform operators to follow the regulation in letter and spirit the consumer choice and paying only for what the consumer wishes to watch, is the power, the new framework gives to subscribers. The subscribers are free to choose Free to Air channels and/or pay channels either on a-la-carte or in the form of bouquet or any combination thereof, even within the first one hundred channels.”
Consumers Get Access to Trai Helpline and Email-ID
Trai has also put out a phone number and an email ID so that the consumers can report any erratic behaviour on the DTH operators’ part. In its statement, Trai added, “In case any DTH / Cable Operator is insisting on predefined pack or bouquets without providing real choices, subscribers may report the same at Trai call centre 0120 – 6898689 or e-mail at [email protected]”
As per the pricing mandate of Trai, the base pack will allow the subscribers to have 100 FTA channels on their subscription with only the NCF as the payable amount and no further content charges. However, some DTH providers have struck a deal with channel broadcasters and are pushing mandatory channels in this slot. Due to this, the consumers are not able to change the channel listings as per their choice.
Chakri is a go-to guy for your next smartphone recommendation. Back in his engineering days, he used to play with smartphones by installing custom ROMs and that passion got him into the tech industry. He still goes nuts about a smartphone knocking his door for review. Currently managing everything at Telecom Talk, Chakri is trying to master PUBG Mobile in his free time.