Indonesian operator Indosat Ooredoo Hutchison (IOH) has inaugurated its Digital Intelligence Operations Center (DIOC). The operator currently has more than 100 million customers across Indonesia. The state-of-the-art facility was inaugurated by Vikram Sinha, President Director and CEO of IOH, and Simon Lin, President of Huawei Asia-Pacific Region, highlighting a strategic collaboration between the two companies.
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Advanced Features of the DIOC
The DIOC merges traditional Network Operations Center (NOC) and Service Operations Center (SOC) functionalities into a unified, AI-driven hub. IOH says the DIOC will serve as the center of its network operations, providing real-time insights and proactive service management to ensure optimal network performance and reliability. Key features include real-time network monitoring, end-to-end service management, and data-driven innovation.
Future Technologies and Innovations
"Today marks a new chapter in Indosat Ooredoo Hutchison’s story as we inaugurate our Digital Intelligence Operations Center. This facility embodies our ambition of becoming an Intelligence Native Telco, where cutting-edge technology and innovative solutions are at the core of our operations," said Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison.
"With the DIOC, we are not just improving network performance; we are redefining the way we serve our customers. By integrating advanced technologies and fostering talent, we are setting new benchmarks in network performance and customer satisfaction," he added.
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Looking ahead, Indosat plans to continue deploying innovative technologies such as digital twin networks, AI/ML, and automation, further enhancing Indonesia's digital future.
