When it comes to the quality of 3G mobile and Data service in India, Aircel ranks first in terms of worse 3G mobile service operator among all operators (excluding BSNL) in several service areas during the quarter ended June 2013, according to telecom regulator TRAI's s Quality of Service (QoS) benchmark report.
As per TRAI benchmark, accumulated downtime (not available for 3G service) (%age) or Worst affected 3G BTS (mobile tower) due to downtime, should be not more than 2% in all service areas.
Aircel fails to maintain various TRAI QoS benchmarks, set for 3G Mobile and Data services in six telecom circles - Chennai, Bihar, Jammu & Kashmir, Orissa, Punjab, and Tamilnadu.
While another private operator Vodafone India was found non-compliant in terms of Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate in Delhi and NCR circle.
TRAI Parameter wise Analysis of Non-compliance of QoS Benchmarks for 3G Service Providers in India :
Note : At the time of Report, BSNL's 3G QoS data was not reported or Not available so BSNL not included in this report.