The very first interest of a customer in visiting an operator’s website is to have an overview of the plans/packs/any information available with that operator or to make an Online recharge. So, keeping that point of interest any operator should be very precise more on Plans/Packs information updated on their sites and recharge sections. Here is our operator Reliance Mobile who made a mistake on their Special Tariff Recharge 74 of Kerala Circle.
The benefit available for STV 74 on their Plans and Pack section is very different from the benefit shown on their Online Recharge Section and also their 39 sms pack though not available on Online Recharge section is still available on plans and pack section.The funny thing is that both 33 and 39 sms pack give the same benefit with different price tags which can be seen in the below screen shot.
Operator: Reliance | Circle: Kerala | Flaw info of Recharge Voucher: 74
Information available on Plans & Packs Section:
Information available on Online Recharge Section:
In general if we consider the above scenario a customer after visiting a website will check the plans/packs and the benefits they get and go in search of that particular amount they wish to recharge in their site or go for a 3rd party Recharge site to perform a recharge. So, finally the customer ends up getting a different benefit. Again you know the process of seeking Customer Agent assistance as the response from them will be “Sorry sir/madam, the current benefit is so and so and we regret the inconvenience caused. We will notify it to the respective department for action.” What a pity situation to the customer.
Now, as a customer I’m really confused whether I need to consider the benefit present in plans and packs section or the benefit present in the Online Recharge Section? Do Reliance want the customer to call cc and confirm the plan benefits before proceeding with recharge which ultimately costs 50p for 3 min for agent assistance which in turn increases their cc traffic too?
Only Reliance should know what it is really providing to their users.
Have you faced any such issues with any operator earlier? Is your operator updating plans and packs precisely on their website? Do let us know via comments.
With Inputs from: HUXLEY D’ CRUZ
Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.