Multiple Flaws with Reliance STV Informations, Customers Irked

By December 7th, 2013 AT 11:39 AM

The very first interest of a customer in visiting an operator’s website is to have an overview of the plans/packs/any information available with that operator or to make an Online recharge. So, keeping that point of interest any operator should be very precise more on Plans/Packs information updated on their sites and recharge sections. Here is our operator Reliance Mobile who made a mistake on their Special Tariff Recharge 74 of Kerala Circle.

The benefit available for STV 74 on their Plans and Pack section is very different from the benefit shown on their Online Recharge Section and also their 39 sms pack though not available on Online Recharge section is still available on plans and pack section.The funny thing is that both 33 and 39 sms pack give the same benefit with different price tags which can be seen in the below screen shot.

Operator: Reliance | Circle: Kerala | Flaw info of Recharge Voucher: 74

Information available on Plans & Packs Section:

Reliance-special-tariff-recharge74

Information available on Online Recharge Section:

reliance-65-relaince

In general if we consider the above scenario a customer after visiting a website will check the plans/packs and the benefits they get and go in search of that particular amount they wish to recharge in their site or go for a 3rd party Recharge site to perform a recharge. So, finally the customer ends up getting a different benefit. Again you know the process of seeking Customer Agent assistance as the response from them will be “Sorry sir/madam, the current benefit is so and so and we regret the inconvenience caused. We will notify it to the respective department for action.” What a pity situation to the customer.

Now, as a customer I’m really confused whether I need to consider the benefit present in plans and packs section or the benefit present in the Online Recharge Section? Do Reliance want the customer to call cc and confirm the plan benefits before proceeding with recharge which ultimately costs 50p for 3 min for agent assistance which in turn increases their cc traffic too?

Only Reliance should know what it is really providing to their users.

Have you faced any such issues with any operator earlier? Is your operator updating plans and packs precisely on their website? Do let us know via comments.

With Inputs from: HUXLEY D’ CRUZ

Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

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Vivek Krishnan
Vivek Krishnan

Faced a similar issue with Tata Docomo.

Was in Pune last year, wanted to try 3G. Tata CC said to recharge with 29 – 3 days 150 MB. The retailer was not near the place I was staying – so recharged online. And got China calling ISD pack active 😛

Then when I complained to CC, they were like sorry sir and all BS. Wrote to Appelate and got refund.

Magesh
Magesh

For Karnataka circle, in their site STV 102 gives 250 STD minutes but if you recharge, they just give 200 STD minutes. I have written about this through email but no reply from their end.
imgur.com/9YBFziv

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