Aadhaar Has Enabled Jio to Activate Millions of Customers: Infosys Chairman

Aadhaar Has Enabled Jio to Activate Millions of Customers: Infosys Chairman
Reliance Jio has used Aadhaar for the rapid acquisition of millions of customers, according to Infosys co-founder and chairman Nandan Nilekani, who discussed India’s artificial intelligence (AI)-driven future, the challenges of digital transformation, privacy concerns around AI, and more during a fireside chat with Nalin Mehta, the Managing Editor of Moneycontrol, at the 69th Foundation Day of AIMA on February 21.

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Jio’s Rapid Growth and Aadhaar’s Role

Nilekani, replying to a question—does India need a fresh tech intervention of its own?—said that the answer isn’t about launching something entirely new; it’s about recognising the transformation that has already taken place.

“Over the last 15 years, we’ve achieved a lot—1.3 billion Aadhaar enrollments, 80 million daily authentications, 700 million new bank accounts, mobile connectivity, Jio‘s rapid acquisition of customers, direct cash transfers worth hundreds of billions, UPI, etc. This transformation happened without being confrontational. The difference is in approach,” Nilekani said, according to the report.

Backdrop of Jio’s Customer Acquisition

Reliance Industries Chairman, Mukesh Ambani announced on February 21, 2017, that “Jio has crossed the 100 million customer mark on its 4G LTE, all-IP wireless broadband network.” Jio achieved this milestone in 170 days after launching services for the public on September 5, 2016, offering free voice calls and data services as part of its introductory offer.

At that time, Ambani highlighted that for 170 days, Jio had added an average of nearly seven customers to its network every single second of every single day.