Reliance Jio Brings Up New AI Based Voice Call Assistant Bot in IMC 2019

Published by
Arpit Sharma

One of the biggest event underway right now in India is the Indian Mobile Congress 2019 which is happening in Delhi as we write. The event has seen the participation of all the telecom operators in the country and also many electronic equipment manufacturers, who have come together to showcase the latest technologies which they are developing in their offices. We have already seen Bharti Airtel demonstrate the high 5G speeds with a speed test, and when we speak of Bharti Airtel, it is unlikely that we won’t see the rival telco Reliance Jio following close behind. Reliance Jio, being an equally prominent participant of the grand event, has unveiled a new technology which is actually an Artificial Intelligence (AI) based Video Call Assistant (Bot) that can be accessed via a 4G phone call, without the need for installing any other application. Reliance Jio Infocomm has quite a few claims to make about this new tech, so let’s see what they are.

reliance-jio Brings-ai-based-voice-call-assistant

Reliance Jio Video Call Assistant Bot: What It Does?

The new technology which Reliance Jio is referring to as, Jio Video Call Assistant, as per the telco will revolutionise customer support and customer communication use cases. With this new solution, Reliance Jio says that the customers can forget endless call-hold music or seemingly never ending IVR wait- times which have been pain points for the customers. Reliance Jio also informed about this new solution saying that the innovative customer engagement video assistant solution has been developed by Jio in conjunction with the US based Radisys, a Reliance Industries Ltd subsidiary and a leader in providing open telecom solutions to service providers worldwide.

As per the telecom operator, this AI based Video Call assistant will help business owners and other users in establishing an effortless solution for repetitive queries from their customers, making their frontend communication smooth. Not only this, but the Video Call Assistant will also setup a high-quality customer engagement experience. Reliance Jio in its releases added that the Video Call Assistant uses a powerful AI-based platform to listen to customers’ questions and respond to them in the most appropriate way. In addition, the platform has a unique auto-learning feature that helps improve answering accuracy.

Voice Call Assistant Customisable for Companies

About this new innovation, Mathew Oommen, President of Reliance Jio Infocomm Ltd remarked, “Jio is committed to bring innovative and relevant digital solutions to enable and empower businesses to conduct their operations more efficiently, and Video Call Assistant is one such example of bringing a truly innovative and engaging product for millions of businesses in India. Radisys is helping us make AI accessible for everyone so that businesses – small or large can reap the benefits of new and emerging technologies. Radisys’ innovation continues to help accelerate Jio’s global innovation and technology leadership in the areas of 5G, IOT and open source architecture adoption.”

It is also worth noting that Reliance Jio has developed this Video Call Assistant such that it can be adopted to give a unique avatar according to the company it is being used for. The avatar can be the conventional customer care executive, the CEO, the brand ambassador or any other person or character chosen by the brands. Further, this AI based customer care avatar can be invoked by the users by simply dialling a video call enabled helpline. This AI video call bot will also support multilingual capabilities which will enable brands to communicate with customers in a language of their choice.

Arpit Sharma

Arpit spends his day closely following the telecom and tech industry. A music connoisseur and a night owl, he also takes a deep interest in the Indian technology start-up scene and spends rest of his time spilling poetry and stories on paper.

Published by
Arpit Sharma

Recent Posts

BSNL 4G, if Executed Right Can Solve Problems of Indian Consumers

Bharat Sanchar Nigam Limited (BSNL) is expected to launch 4G network using homegrown technology on…

OnePlus 10T 5G or Oppo Reno8 Pro 5G: Which is the Better Flagship on Paper

In many ways, smartphone photography has improved. For photographers, smartphones like the Oppo Reno8 Pro…

iPhone 12 Now Available Under Rs 50,000

Want to join the Apple community but don't want to shell out a lot of…

Jio Low-Cost 5G Smartphone Launch Should Not be too Far

Reliance Jio, India's number one telecom operator is expected to roll out 5G very aggressively…

Bharti Airtel Moves Ahead of Jio, Vi in B2B Space

Bharti Airtel, the second-largest telecom operator in India is rocking in the B2B (Business-to-Business) segment.…

iPhone 14 Pro Models Tipped to Offer Base 128GB Storage

Over the past few months, there have been numerous leaks and rumours regarding the iPhone…

Bharti Airtel Shareholders Approve Gopal Vittal as CEO and MD for Next Five Years

Gopal Vittal is currently the Managing Director (MD) and Chief Executive Officer (CEO) of Bharti…

5G Rollout to Help Telecom Sector Add 6000 Jobs in July-September Quarter

The telecom sector experienced its highest attrition rate in six quarters during the April-June quarter,…

OnePlus Expected to Soon Release First Foldable Phone

The first foldable smartphone from OnePlus is supposedly getting ready to be released soon. Pete…