CUSTOMER DESK :TATA DOCOMO (MUMBAI) USER VOICES HIS PROBLEMS

GetAttachmentName : Altaf Malik
Currently using : Tata Docomo
Location : Mumbai

Altaf Malik opted Tata DoCoMo for the sake of 1 sec pluse. Altaf is satisfied with the service being provided to him by Tata Docomo but what frustrates him the most is the network problem at his residence in Mumbai and as well as in Kalyan (W).

Initially a user of Reliance GSM, he has shifted to DoCoMo because of the per second pulse and thought that since it is from the house of TATA the service would be free from problems just as TATA CDMA is, where network is not an issue.

But Altaf quotes the network problem is bugging him and also add the network sometimes drops to just 1 bar and then again to 3 bars signal strength. Network is not at all stable so just in case some person from DOCOMO is reading this, please take a note of it .

Positives: per second pulse, promotional SMS offer, free MCA

Negatives : Network coverage is not proper, customer care executive are so busy even after waiting in queue for more than 16 minutes the call at Customer Care is not answered.

Network:  Average

Overall and rating out of 5: overall service is average and rating 2.5 out of 5

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49 Comments on "CUSTOMER DESK :TATA DOCOMO (MUMBAI) USER VOICES HIS PROBLEMS"

 

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thomas t t
November 24, 2012 1:29 pm 1:29 PM

THE WORST MOBILE SERVICE PROVIDER SPOILING NAME OF
F TATAS. THE WORST CUSTOMERR CARE CENTRE IN KERALA. EVERY CALL TO C-CARE IS CHARGEBLE ONLY IN KERSLA . REQUEST EVERYONE NOT TO RECHARGE MORE AND MORE BALANCE IN MOB IF USING NET .THE BALANCE WILL BE NIL BALANCE WITHOUT UR KNOWLEDGE. DONT BROWSE IN TATA MOBILE INSTED USE UR LAPTOP OR DESKTOP WHERE THIS LOOTING OF BALANCE IS NOT THERE WITHOUT UR ISECURE VERIFICATON..BEWARE OF THIS LOOTERS IN PUBLIC INTEREST. WHO IS HEADING TATA KERALA CIRCLE SHAME ON U AND I PITTY U.

srineash V K
September 13, 2012 9:16 pm 9:16 PM

I am using Tata docomo since 4 years and i hav recomended to my friends but now it has become WORST NETWORK. customer care ppl are not picking up , not answering properly, not speaking politely,they themself subscribe money from my account stating that i hav subscribed something, but the thing is i might not hav mobile with me that time when they say that i subscribed.

March 13, 2012 1:36 am 1:36 AM

i’m muktesh tamrakar
My TATA DOCOMO Mobile number=8871658682
Me bas yahi kehna chahta hu ki hamare city me TATA DOCOMO ka network bilkul acchha nahi he
Aae din Call ke bich me connection error, tower fail,hote rehta he
Internet use karne me problum hota he net ekdum slow chalta he
Hamare districk ke kisi bhi village me TATA DOCOMO kanetwork nahi he
Jis aae din problum hota he
Me bas ye chahta hu ki hamare city me NETWORK QWALITY Ko behtar kiya jaeor har vilages me TATA DOCOMO ka network ho

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