EXCLUSIVE: Airtel will soon start 24×7 online chat based customer support service

Airtel will soon start 24×7 online chat based customer support service. This service will be available on Airtel’s official website and is termed as ‘Airtel India WebChat’.

Airtel-online-webchat

We’ve previously reported how important customer support is for any company. Airtel started social media as a customer support channel.

But any wrong move or mistake from social media managers could hurt the company’s image. This is because the transparency of social media channel. This might have forced Airtel to move to an online chat based customer support service which is fast and at the same time, very safe for the brand image and consumer perception.

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84 Comments on "EXCLUSIVE: Airtel will soon start 24×7 online chat based customer support service"

 

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Anup
February 22, 2018 5:19 pm 5:19 PM

My airtel calling will take more balance

Jahangir
February 8, 2018 5:34 pm 5:34 PM

Bad service,, Tried myself best to get chat options. Not available even tired business hours….Bad service

Vivek
November 21, 2017 3:32 pm 3:32 PM

My no frist call is 1.50 rupees

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