EXCLUSIVE: Airtel will soon start 24×7 online chat based customer support service

By June 18th, 2014 AT 4:52 PM

Airtel will soon start 24×7 online chat based customer support service. This service will be available on Airtel’s official website and is termed as ‘Airtel India WebChat’.


We’ve previously reported how important customer support is for any company. Airtel started social media as a customer support channel.

But any wrong move or mistake from social media managers could hurt the company’s image. This is because the transparency of social media channel. This might have forced Airtel to move to an online chat based customer support service which is fast and at the same time, very safe for the brand image and consumer perception.

Computer science engineer turned technology blogger. Following consumer electronics industry closely from 2006, he can now predict pretty much where the market is heading. He has a dream to own Android, Windows Phone and iOS smartphones all at the same time.

Leave a Reply

Photo and Image Files
82 Comment threads
5 Thread replies
Most reacted comment
Hottest comment thread
80 Comment authors
Dharmendra singhrishailAnupJahangirVivek Recent comment authors
newest oldest most voted
Dharmendra singh
Dharmendra singh

good mrrng

Dharmendra singh
Dharmendra singh


Recent Posts

Instagram Testing Co-Watching Feature on Mobile App

Facebook-owned photo-messaging app Instagram is testing a new feature that would let users co-watch on-platform video content with friends while...

Reliance Jio Announces Launch of GigaFiber in 1,600 Cities as Testing Period Concludes

The Mukesh Ambani led telecom operator has announced that it will be optimising its go-to-market strategy for rolling out its...

Airtel Payments Bank Starts Providing Two-Wheeler Insurance

Airtel Payments Bank on Friday announced it has teamed up with Bharti AXA General Insurance for a two-wheeler insurance product...