EXCLUSIVE: Airtel will soon start 24×7 online chat based customer support service

By June 18th, 2014 AT 4:52 PM

Airtel will soon start 24×7 online chat based customer support service. This service will be available on Airtel’s official website and is termed as ‘Airtel India WebChat’.

Airtel-online-webchat

We’ve previously reported how important customer support is for any company. Airtel started social media as a customer support channel.

But any wrong move or mistake from social media managers could hurt the company’s image. This is because the transparency of social media channel. This might have forced Airtel to move to an online chat based customer support service which is fast and at the same time, very safe for the brand image and consumer perception.

Computer science engineer turned technology blogger. Following consumer electronics industry closely from 2006, he can now predict pretty much where the market is heading. He has a dream to own Android, Windows Phone and iOS smartphones all at the same time.

guest
87 Comments
newest
oldest most voted
Inline Feedbacks
View all comments

Recent Posts

Vi Postpaid Plans Now Offering New MPL and Zomato Benefits

Vi (Vodafone Idea Limited) is now offering new benefits to customers with its postpaid plans. Just a few days back,...

New JioPostpaid Plans Offer Netflix Mobile Subscription Worth Rs 199 per Month

Reliance Jio on Tuesday introduced its JioPostpaid Plus plans in multiple tiers including an Rs 1499 plan that provides users...

Government Set to Enhance Broadband Internet Connectivity in Bihar

The Indian Prime Minister Narendra Modi on Monday launched a project intended to connect all 45,945 villages in Bihar with...