EXCLUSIVE: Airtel will soon start 24×7 online chat based customer support service

By June 18th, 2014 AT 4:52 PM

Airtel will soon start 24×7 online chat based customer support service. This service will be available on Airtel’s official website and is termed as ‘Airtel India WebChat’.

Airtel-online-webchat

We’ve previously reported how important customer support is for any company. Airtel started social media as a customer support channel.

But any wrong move or mistake from social media managers could hurt the company’s image. This is because the transparency of social media channel. This might have forced Airtel to move to an online chat based customer support service which is fast and at the same time, very safe for the brand image and consumer perception.

Computer science engineer turned technology blogger. Following consumer electronics industry closely from 2006, he can now predict pretty much where the market is heading. He has a dream to own Android, Windows Phone and iOS smartphones all at the same time.

87
Leave a Reply

avatar
Photo and Image Files
 
 
 
82 Comment threads
5 Thread replies
1 Followers
 
Most reacted comment
Hottest comment thread
80 Comment authors
Dharmendra singhrishailAnupJahangirVivek Recent comment authors
newest oldest most voted
Dharmendra singh
Dharmendra singh

good mrrng

Dharmendra singh
Dharmendra singh

hi

Recent Posts

Independent TV Customers Unable to Access Website to Claim Refund, DTH Operator Yet to Resume Operations

Independent TV has been in a tough spot over the last month or so as the company stopped providing services...

Trai Issues Show Cause Notice to Tata Sky Over Violation of Quality of Service Norms

The Telecom Regulatory Authority of India (Trai), on July 8 sent a show-cause notice to Tata Sky nailing the DTH...

Will Airtel Digital TV and Dish TV Merger Challenge the Position of Reliance Jio GigaTV?

After the introduction of the revamped tariff regime, the DTH industry has become competitive too. Similar to the telecom industry,...