Airtel, Aircel, and RCom Did Not Meet TRAI’s Norms for 2G Service Quality in Q4 2016

Leading Indian telecom operators, Aircel, Airtel, and Reliance Communications did not meet the Telecom Regulatory Authority of India ‘s (TRAI) quality norms for 2G services in various circles where they offer the 2G facilities, according to PTI. This report is based on the Q4 2016 report of TRAI.

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For the unknown, TRAI audits the performance of all the telecom operators including the government-owned Bharat Sanchar Nigam Ltd (BSNL) and Mahanagar Telephone Nigam Ltd (MTNL) against the benchmarks reports of various quality services submitted by the operators.

Telecom Minister Manoj Sinha, in a letter to the Lok Sabha, wrote as “… whereas Aircel is not meeting the various parameters in 27 license areas, Reliance Communications in GSM services in 25 service areas and Airtel in 15 service areas.”

Based on the TRAI’s December 2016 report, Manoj Sinha quoted that “In 2G services, MTNL is meeting all the parametrise except one pertaining to percentage requests for termination and closure of services complied within seven days (whether the set benchmark is 100 percent).”

Along with MTNL, BSNL also met the benchmarks for all the parametrise, minus for one in West Bengal service area.

Also, if we look at the 3G services, MTNL met the benchmark for all the parametrise, expect one because of the congestion at the point of an interconnect. “Whereas Aircel is not meeting the benchmark for various parametrise in 14 license areas,” Sinha said.