Aircel stopped offering special offers through USSD *121#

In a surprise move, Aircel, the fifth-largest GSM operator, has withdrawn ‘Dedicated Special Offer Menu’ from its USSD shortcode *121#. From the last two years, the company was providing dedicated special offers to every customer through USSD shortcode. But from last week, it has stopped offering special offers through the code and withdrew the menu leaving their customers with no options to check special offers for their numbers.

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Few days back, it has also announced to sell its 4G airwaves to Bharti Airtel to reduce debts ; making a smooth path to merge its GSM business with Reliance Communications through stock swap deal.

Stopping offering special offers would harm the company which is already losing out customers and adding very fewer customers than rivals like Bharti Airtel.

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In March, the company run by Maxis has only got 0.41 million new customers while market leader Bharti Airtel topped the chart with 2.55 million new additions.

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34 Comments on "Aircel stopped offering special offers through USSD *121#"

 

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joy
May 28, 2016 10:03 pm 10:03 PM

to aircel customer care please so the *121* ussd special offer in west bengal

MS
April 25, 2016 3:01 pm 3:01 PM

*121# is working in Chennai & TN. Getting all the offers but have not activated any of them.

Vishal
April 24, 2016 12:29 am 12:29 AM

I m a retailer from Kolkata. I also agrees that Aircel has stopped showing special offers to customers via *121#. But customer can approach nearrst retailer for it coz our *150*cust.no.# is working, n we can check their special offers. But i also agree that company must bring back that feature at customer end again.

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