Over 800 Indian Enterprises Leverage Microsoft Azure OpenAI Platform: Report

Over 800 Indian Firms Leverage Microsoft’s AI Platform: Report
Over 800 Indian enterprises are leveraging Microsoft’s Azure OpenAI platform to integrate artificial intelligence (AI) into their operations and build new cases, Puneet Chandok, President of Microsoft India and South Asia, said at the CII International Conference on Artificial Intelligence on Friday, according to an ET report.

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AI’s Role Within Microsoft

Within Microsoft, AI and copilots are enhancing productivity, delivering a 10 percent boost in sales efficiency, 20 percent higher win rates, and 40 percent faster customer service resolutions, Chandok reportedly noted.

“India is both we’re building the technology, we’re innovating, but we’re also diffusing technology like never before, from classrooms to boardrooms, from commerce to communities and farmlands,” Chandok was quoted as saying in the report.

India’s AI-First Vision for 2047

For India to reach its goal of becoming a developed economy by 2047, it has to become an AI-first nation, he reportedly said. Empathy and agency are being built into AI and every industry and function is being reinvented.

According to the report, the CII National AI Forum’s focus areas include awareness, adoption, invention, and regulation of AI.

A survey by CII and Protiviti, released at the event, found that over half of Indian enterprises plan to expand AI adoption. While 60 percent are prepared for AI integration, 38 percent remain in early stages. However, AI governance remains a challenge, with only 23 percent of enterprises implementing ethics frameworks. Notably, over 40 percent of firms are open to external AI audits and bias assessments as they adopted AI.