Trai Imposes Rs 34 Lakh Fine on Reliance Jio for Not Meeting Service Quality Norms During March Quarter

The Telecom Regulatory Authority of India (Trai) has reportedly imposed penalties on leading telecom operators- Bharti Airtel, Reliance Jio, Vodafone India and Idea Cellular for missing the Quality of Service (QoS) norms during March quarter. According to sources close to PTI, Trai has imposed fines based on the new parameters and it also covered various service areas. Furthermore, the report added the telcos are in the process of clearing the fines. The maximum penalty has been imposed on Reliance Jio which is about Rs 34 lakh.


Penalty on Reliance Jio is Defined on Various Service Quality Parameters

The PTI source close to Trai said the penalty of about Rs 34 lakh imposed on Reliance Jio is based on Trai’ service quality parameters which include Point of Interconnect (POI) congestion, amount of voice calls answered by operators in a defined timeframe and accessibility of call centres or customer support to the users. PTI also sent emails to Reliance Jio on this information, but the telco did not answer to the queries.

Bharti Airtel Fined Around Rs 11 Lakh

While Reliance Jio faced the highest penalty, Bharti Airtel also took some penalty of Rs 11 lakh during the same quarter, according to the same PTI report. And for Idea Cellular, the fine is said to be around Rs 12 lakh, and the same for Vodafone is around Rs 4 lakh.

Airtel’s penalty is most likely for not meeting the quality of norms relating to metering and billing (postpaid), the percentage of calls answered by telcos and the availability of call centres and customer care. The same parameters apply to Idea Cellular as well. In the case of Vodafone, the penalties are levied for not metering and billing (pre-paid), amount of calls answered by operators in a particular timeframe and time taken to comply with a particular request.

The report also added that Airtel did not bother to comment on the penalty, while Vodafone and Idea Cellular did not respond to the e-mail queries on the issue.

Trai Measured Penalties Based on New Call Quality Norms

For months now, Trai stated that it’s in the final stages of penalising telcos based on the new call norms issued back in October 2017. Finally, it issued the penalty. However, do make a note that Trai did not inform the amount of penalty issued to the operators in public and it even confirmed that the data wouldn’t be revealed on its website or any medium.

According to the new quality of service norms issued by Trai last year, call drops will be measured at each tower level, rather than the earlier telecom circle level. Trai issued new norms because the old call quality measuring norms had many hidden issues. Aforesaid, these penalties are for the March quarter, which means between January 2018 to March 2018.

Reported By

Leave a Reply

49 Comments on "Trai Imposes Rs 34 Lakh Fine on Reliance Jio for Not Meeting Service Quality Norms During March Quarter"


Sort by:   newest | oldest
Faraz Jio
September 11, 2018 8:13 pm 8:13 PM

What about voda-idea & BSNL.. they have most call drop, + poor internet speed.

Snehashish Bramha
September 10, 2018 11:57 am 11:57 AM

All the jio users r complaining about speed. But mujhe itna accha speed kyun mil raha..

Priyansh Singh
September 14, 2018 8:44 am 8:44 AM

But your Operator is Vodafone. How your Screenshot is even related to Jio?? People down here are giving you answers already..LoL :-p

September 11, 2018 1:27 pm 1:27 PM

As with every product and service, those having a good experience don’t bother to comment. Also a minority of users visit sites like this, let alone comment on them. In this case though, I’d say Jio has inconsistent performance.

September 11, 2018 9:52 am 9:52 AM

Because looks like you are using s8 or s9 others mostly use Chinese phones. But yeah jio speed sometimes

September 10, 2018 9:29 pm 9:29 PM

@snehashish because, sir, one user’s experience cannot be extrapolated to represent the experience of every user on a network. (Same is the case with AirTel, Vodafone Idea and BSNL/MTNL).

Abhishek UPE
September 10, 2018 12:03 am 12:03 AM

Speed during peak hours

Kiran Fernandes | Goa
September 10, 2018 2:26 am 2:26 AM

Nice man Abhishek. Good to know you’re getting great speeds on Vodafone. Stick to it for now. The speeds could slow down in the future as more people latch onto Vodafone due to the fast network.

Abhishek UPE
September 10, 2018 9:54 am 9:54 AM

Hope things will improve only.. fingers crossed.. not like Jio, after getting choked they reduce the transmission power .. Jio tower is the nearest one from my house (100 mtrs approx) now i am getting every parameter in red color in netvelocity app.. earlier i used to get latched onto B40 most of the time and speeds were awesome..but things have totally changed now.. poor speed (0.17 Mbps), latching most of the time to B5 only, getting 4+ signal (CA implemented) but even these things are of no use..

Nikhil Mumbai-Pune
September 10, 2018 3:37 pm 3:37 PM

Idea-Vodafone has good spectrum portfolio in their leadership circles. I hope they double their revenue post merger in these circles.

Nikhil Mumbai-Pune
September 10, 2018 3:36 pm 3:36 PM