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Andrew Bonwick
Vice President of Product Development at Relm Insurance
Madhav Sheth
CEO of Ai+ Smartphone
Stephen Rose
CEO Render Networks
With almost a month into the new Trai tariff regime, we have definitely come to know that the Telecom Regulatory Authority of India (Trai) is not slacking off with the implementation of its latest pricing framework. The sector regulator has been stringent about the new rules since day one and is continuously keeping track of the DTH players under strict scrutiny to find any violation of the quality of service norms. Only a few days back, we got to hear that the regulator slapped Airtel Digital TV with a notice after Airtel was providing channels without the consent of users. Now a very similar notice has knocked on Dish TV’s doorstep. Here’s how Trai has responded to Dish TV’s violations of a few norms.
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Dish TV In Trouble After Keeping Trai Norms on Sidelines
Trai in its notice said, “the said DTH operator is forcefully offering a bouquet of free-to-air channels with no choice to subscribers and without their consent. This is in addition to the channels opted by the subscribers and the following message is being displayed: – This is a free to air bouquet at no extra charge. If you have selected any pay channel, then this bouquet will not impact your NCF.”
The regulator in its notice, also added that when subscribers are trying to reach out to Dish TV to log their grievance, they are unable to do so. It is worth noting that Trai issued the notice on April 24, Wednesday to Dish TV and the regulator has asked the company to comply with the norms within five days of the issue date and then report compliance to the authority.
