Tata Docomo Launches USSD Based Customer Service Platform

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Continuing its innovative best offers in telecom industry, Tata Docomo, India’s fastest growing telecom operator has come up with a new USSD based customer service portal for its prepaid mobile phone subscribers.

The solution is a self-service system that allows Tata Docomo Mobile Service users to quickly access services and information on their mobile handset just few clicks away.

By entering a short-code (*191#) in their phone, users are provided with a simple text menu which provides fast and direct access to various operator services such as  Balance inquiry, Account Validity, Service Points, Last 3 Recharge history, Status of free usage. (Pool Balances), Start/Stop Value Added Services, Service Requests and lot more.

Here are the Details :

Dial *191# from your Tata Docomo Mobile Phone and explore the services as follows :
1. Balance inquiry.
2. Validity.
3. Service Points.
4. Last 3 Recharge history.
5. Status of free usage. (Pool Balances.)
6. Start/Stop Services.
7. Service Requests.
8. Customer Preferences.
9. Daily SMS Count.
10. Data. (Last 5 Data Details.)
11. Call. (Last 5 Call Details.)
12. Prepaid Bill Request.
13. Edit & Add Account Details. (Email & Alternate Ph. No.)

Thanks to Amar Jagtap (Pune).

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