Xiaomi Aims for 100% Population Coverage Under After Sales Service Network

Chinese smartphone manufacturer, Xiaomi has recently completed its five years in the country, and the phone manufacturer is celebrating its five years in India with much fervour. As part of its growth plan in the country, the Chinese company is now focusing on customer service in India. In accordance with this plan, Xioami has started a service van pilot in the Delhi-NCR region. Xiaomi has also announced that it plans to run the service van pilot in the Delhi NCR region for two or three months before it expands to other regions in the country.

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Xiaomi Inaugurates 2000th Authorised Service Centre

Xiaomi has also opened its 2000th Authorised Service Centre in Delhi only and now the company has audacious plans of spreading its service coverage to the 100% of the population. It is worth noting that currently, Xiaomi has a 90% population service coverage in India. Muralikrishnan B, Chief Operations Officer, Xiaomi India, told ET about this new development, “Our main focus area is to expand the reach of the service network in the country as our business grows…there are black spots which we want to fill. We have identified our expansion.” The executive also shared that the company has also started providing TV installation across all cities of India. In addition to this, 800 out of 2000 total service centres of Xiaomi cater to both Smart TV and smartphones.

He further added about this new development, “We learned our lesson and fixed this problem. Our service centres now stock spare parts keeping three months’ projection in mind.” In order to complement its after-sales service plans, Xiaomi has also improved its spare parts supply chain so that consumers don’t face any hassle while they go for service of their Xiaomi products. Currently, Xiaomi has two spare parts warehouses, one in Gurgaon and second one Bangalore.