Trai to Impose Penalty on Operators for Not Meeting QoS Norms in Q4 2017

The Telecom Regulatory Authority of India (Trai) is looking to impose the penalty on operators who did not meet the new Quality of Service (QoS) norms for the quarter that ended December 31, 2017. As per sources close to PTI, Trai is considering imposing a penalty on operators. “We will be imposing some penalty on those who have not met the stipulated standards,” said a Trai official who did not wish to be named to the publication. However, the regulator is yet to make a final decision on the same, and the official even denied to provide details of which operators are likely to face the fine.

“A final decision on the matter is yet to be taken, the source said but declined to divulge further details about the specific operators who will face the action and the amount of ‘financial disincentive’ that may be imposed,” the report added.

Last year, Trai had changed the entire call drop metrics, and under the new metrics, a telco could be fined as much as Rs 10 lakh for not meeting the new QoS. “The more granular level of monitoring of call drop has resulted into significant action against the service providers for October to December quarter,” the report further added.

The new call metrics came into effect from October 1, 2017, meaning the December quarter will be the first ones for telcos with new call drop metrics. In December 2017, Trai had asked telcos to prepare the call drop data based on the new metrics itself. Furthermore, the Trai already issued showcause notices to various telcos for not meeting the new call quality of service criteria set by the regulator in specific circles. An official confirmation from Trai in this regards is expected to surface in the next few days.

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7 Comments on "Trai to Impose Penalty on Operators for Not Meeting QoS Norms in Q4 2017"


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AU(Airtel User)
May 10, 2018 3:22 am 3:22 AM

Which will close operations first zte in china or vodafone in india ? LoL

May 9, 2018 5:49 pm 5:49 PM

Still focusing only on call drops. Not tightening norms on 3G and 4G download / upload speed by the network operator for each and every user anytime anywhere.

Most users are getting Lower 3G speed on 3G and upper 3G speed on 4G at most of the places.

TRAI must impose restriction (on the maximum number of subscribers that a operator can have per MHz of spectrum) on all the operators.

Nikhil Mumbai-Pune
May 9, 2018 11:00 pm 11:00 PM

I agree with your Second para!!!!!Wait for Idea-Vodafone to pick up band 41 for Tamil Nadu!!!!!

Nikhil Mumbai-Pune
May 9, 2018 10:59 pm 10:59 PM

Calling is the main function so it’s correct for what they have done!!!!!

Nikhil Mumbai-Pune
May 9, 2018 10:59 pm 10:59 PM

What kind of last para you have written? Are you out of your mind?

May 9, 2018 5:12 pm 5:12 PM

Till operator can put an easy stay in penalty bringing the case to court,there must be a organization which impose fine or order mean operators need to follow in no time.Ofcom in UK put huge penalty in Vodafone associate to cheating customers in monthly bill,later Vodafone paid the amount to accounts of people who have the issue.So,not only network but also price plan to accounts related issue,there must be a team working helping the general public..Dot is of no value, thousand of complaint are pused but they only forward it..