Reliance Mobile Intros India’s First ‘Live Chat’ Customer Care Initiative

In a bid to provide Superior customer care experience, Reliance Communications (Rcom), India’s single largest Dual Technology Mobile Service oprator today announced the launch of first-of-its kind Customer Care Initiative ‘Live Chat’.

The Live Chat service will enable Reliance Mobile’s subscribers with real-time query and issue handling through chat-based on-line platform.

According to the announcement by RCom, In the first phase of the launch ‘Live Chat’ will be available to Reliance’s over 1.3 million data customers across the country. Following the implementation of the service across the data business, operator plans to extend the service to other business groups.

RCOM has established the Live Chat Contact Center at the company’s headquarter at New Mumbai. This facility will have over 500 dedicated workforce equipped to handle 75,000 live customer interactions in a day.

The launch of Live Chat forms the first step in this customer-oriented focus and enhancing the overall customer experience.The company claims that It is going Live with its Live Chat service across 15,000 towns with a scale-up plan to cover 24,000 towns by end of the first quarter of this fiscal.

Mr. Anurag Prashar, President Corporate & Wireless – Customer Service, Reliance Communications,“Our data customers are internet savvy. Many of them, whether company executives, professionals, students, teenagers and even business owners, have had experience with various messengers and live chat utilities. This makes adoption of the online customer care delivery system much easier. As we expand to enhance this delivery channel, we plan to extend its coverage to our voice customers too.

priyadarsh December 25, 2012 at 4:44 pm

sir ,
please i want to make my reliance 2G sim into3G ,i am asking you online because i am not able to talk to the customer care by calling him ,
sir please help me ,this is my relaince no – 9696361951 , 7398442905.

U.S.Rautela October 1, 2012 at 1:27 pm

I ported my air prepaid GSM No. 8749837984 into Reliance and my reliance No. was activated on 25-09-12. But I am not able to recharge it. I tried to recharge with Rs. 125/- through online as well as through retailer’s flexi recharge. The msg being flashed that YHIS IS NOT A VALID RIM PREPAID NO. Although after paying Rs. 60/- for porting from Aircel to Reliance balance talk time was given for Rs. 5/. Kindly advice what to do?

DEEPAK SHARMA September 9, 2012 at 9:38 am

my complain is that against reliance communication. I was recharging a 31rs pack from 5-6month. this time my scheme renewed on september month. no any customer care told me about the renewal pack of this scheme. because of unknown renewal pack deduct 31rs from my main balance so plzzz regret me. this is the mobile no. 9375708157

chirag August 24, 2012 at 2:49 am

hiii,
relaince sarvice,
my complain is that when i recharged of 50rs and and after 30min. it is 0 and i have done complain to customer sarvice so they have said u got ur balance in 2 hrs so it has not came after the day i have complain again so they have also said ur balance will got u in 2 hrs so this way i have complain 4 to 5 times customer sarvice has not responce so if u will give me my balance so i will obladge of u my no. is 9691166050

Nitesh kumar July 11, 2012 at 5:51 pm

Sir,
i am having problem from since last 2 days..i am unable to call from my number…and for incoming calls it is showing route is busy…even i am unable to call customer care 198.
i am also unable to receive messages and cant send messages. Signal is proper, no problem in signals.

Please take immediate action to solve my problem.

Thank you

my Rel no :9555571653

Nitesh kumar

KALPESH SHAH June 18, 2012 at 12:28 pm

MY LANDLINE HAS BEEN STUCK UP ALL OF SUDDEN AND NOT WORKING
PL. GET IT SOLVED IMMEDIATELY
THANX

RAHUL KASHYAP May 13, 2012 at 12:35 pm

ACTUALLY M FACING A BIG PROBLEM FROM UR POOR CLASS SERVICE,YESTERDAY I HAD PAID 500 RS THROUGH MY CREDIT CARD BUT AFTER THAT PAYMENT M GETTING MASSAGE N MAIL BUT STILL MY OUT GOING IS NOT ACTIVATED AND IN THIS REGARDS I SUBMIT MY COMPLAINT TO 198 AT LEAST 100 TIMES BUT STILL M NOT GETTING NY RESPONSE EXPECT THAT YOUR SERVICE WILL ACTIVATED IN 2 HRS 3 HRS 6 HRS ETC ETC BUT O GOD SO TELL ME WHAT I DO SHOULD I LOG COMPLAINT TO FORUM OR WHAT 8690522588 THE PROBLEM OF THAT NO

pruthvi January 14, 2012 at 4:59 pm

@akbar
no

pruthvi January 14, 2012 at 4:58 pm

@khushboo
mine 90

@fahad
you cant do dat becoz eseva belongs to government and reliance is private

pruthvi January 14, 2012 at 4:57 pm

@yuvi
hey hahahahahahaha settings wil come to phone call to cusomer care

fahad November 28, 2011 at 11:40 pm

hi , i am using reliance net connect data card i got the bill and i want to pay that bill cani pay that bill in e-seva as there is no reliance net connect office near my house reply as soon as possible as due date is near , thanking you , takcare

akbar November 11, 2011 at 3:01 pm

can anyone help me whether the sim which i buyed in pune will have roaming in mumbai or not …………..

Athar September 21, 2011 at 8:27 pm

and also give me dongle setting

kassegne August 29, 2011 at 11:26 pm

I am Reliance mobile customer . Today at 6:15 I recharged Rs;100
but without calling to anyone money is lost.
I need solution
Address
Sucunderabad, Tarnaka
mobile 8688221451

khushboo August 24, 2011 at 10:28 pm

mine 3o rs hav been deducted widout any reason

yuvi August 15, 2011 at 5:35 pm

pls iam using lg gu285 mobile i have recharge my reliance gsm sim @ rs 101 i want to enjoy gprs in my pc my opearating system is windows xp plz send me settings @ my email id

Rkiran July 6, 2011 at 10:58 am

Pls confirm the plan whether it is in Limited plan or unlimited plan for Reliance Netconnect number: 9391753882 & why it was disconnect where I have paid amount Rs. 1300 in last month on 22nd June

Sandip Luharuwalla August 2, 2010 at 11:43 am

I have taken a plan with 1 mbps speed. I getting much less thann that. Please can you advice?

Aashwinikumar June 27, 2010 at 2:01 pm

Nice!! Even Docomo Website has Live chat now!!!

MaNoJ June 22, 2010 at 4:25 pm

Dear Sanjay Bafna,

Is it Live video Chat or normal text chat?

Ramnath June 22, 2010 at 3:59 pm

Airtel launched this service in 2000, live chat with CC.

Check this URL: http://nxpchat.airtelbroadband.in/sdcxuser/asp/frameset.asp

Sanjay Bafna June 22, 2010 at 2:55 pm

epynic :

@Sanjay Bafna, but in post its said

According to the announcement by RCom, In the first phase of the launch ‘Live Chat’ will be available to Reliance’s over 1.3 million “”data customers”” across the country

so its only for data customers.. ??

Presently its for Data Customers/Corporate clients and it will expands for all subscribers in next phase.

rajiev June 22, 2010 at 2:35 pm

i think idea cellular already launched it in 2009 , for postpaid customer

epynic June 22, 2010 at 2:17 pm

@Sanjay Bafna .. Reliance Mobile Intros ok,,, then its for all reliance mobile users,,,
hw to avail these …

but in post its said

According to the announcement by RCom, In the first phase of the launch ‘Live Chat’ will be available to Reliance’s over 1.3 million “”data customers”" across the country

so its only for data customers.. ??

Koustabh Sahoo June 22, 2010 at 2:12 pm