Tata Sky Switches Warranty Terms for STBs, Offer Free Service for Three Years

In the wake of the new Trai tariff regime, we have seen a lot of changes in the industry. The norms and terms of many companies have undergone change following the new implementation. Tata Sky, the prominent DTH service provider, has announced a change to its three year warranty period on its set-top boxes as well. The DTH company has also introduced a lot of new channel packs and offers for the subscribers too. Not only this, but to make new connections more affordable and attractive for the customers, Tata Sky has also slashed the prices of its set-top box.

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New Tata Sky Three Year Warranty Details

The new update comes in the wake of the introduction of new Trai based plans. It is also worth noting that the migration process of subscribers is ongoing for a handful of consumers who have not yet switched to the new plans. The new warranty guidelines uploaded by Tata Sky note that every new activation or subscriber will get three years warranty. This declaration means that the base warranty by Tata Sky has now been set at three years. This is not the only detail which Tata Sky has highlighted as part of its warranty terms change. The conditions of the warranty will also differ for the first year after activation and will be different for the second and third year.

Tata Sky has informed that in the first year after activation, it won’t bill any material charge for replacement. Additionally, there will also be no service visit charge. All these charges will be covered under warranty only. After completion of one year of the warranty period, the terms will change which will be applicable until the second and third year of the warranty period. In this period, there will be no material charge applicable, but the service visit charge will be applicable for the subscribers. Tata Sky has highlighted that in case the STB needs to be swapped under the warranty period then the service visit charge won’t be billed for the subscribers. However, customer damage scenarios will be chargeable under the entire 3-year validity period.