DoT to Meet Telecom Companies for Discussing Quality of Service and Call Drop Issues

Once again laying emphasis on the issue of Quality of Service norms and call drops, the officials from the Department of Telecommunications (DoT) will meet with representatives of the telecom operators to discuss the potential solutions this month. On Friday, Telecom Secretary, Aruna Sundararajan announced in an industry event that the DoT would get in touch with the telcos and would work together with them to come with a likely solution for the problems of call drop and quality of service. She also pointed out that issues like ‘Fibre first’ and digital readiness will also be taken up in these meetings with the telcos.

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Regulator Ensures Following of QoS Norms

As per a PTI report, this is not the first time that the government had to intervene to ensure a quality check on telecom operators for call drops and to ensure adherence to QoS norms. In September, Prime Minister Narendra Modi had also taken a detailed review of the telcos’ grievances and had directed the department to look for technological solutions to solve the issues being encountered and with the backdrop of rising consumer complaints.

As per Sundararajan’s statement back then, the surging data usage and lack of investment in 2G had resulted in a crippled quality of service. Last year in August, telecom minister Manoj Sinha had also called a meeting of top telecom executives where all the parties discussed the norms of quality of service. This meeting was followed by another meeting in January this year, where the chief executives of all the telecom operators were called to again stress on the government’s growing concerns about breaching of QoS norms and call drop issues.