After Trai Direction, All DTH Operators Will Allow Adding and Dropping of Channels via SMS

Published by
Arpit Sharma

The Telecom Regulatory Authority of India (Trai) has been on the task of refining the new regulatory regime after its implementation in the first half of the calendar year. To do this, the telecom regulator has been rolling out new consultation papers for discussion or either sending out new directions. All this refining of the new Trai tariff regime is being done so that the consumers get the best possible service in the DTH and broadcasting industry. Now, in a new move, Trai has sent out a direction to the Distribution Platform Operators (DPOs) asking them to enable the service wherein subscribers of DTH service should be able to change their channels via SMS. The regulator has also asked the DPOs to list out all the channels and their MRPs on the channel number 199 along with bouquets so that subscribers can access them with ease and decide which channels they want to add or remove and how much they would have to pay for it.

trai-dth-sms

Trai Gives 15 Days to DPOs to Show Compliance

The sector watchdog has informed all the DPOs that within 15 days of the issue of this letter, the DPOs should list all the requested information on channel number 999 as prescribed by the Trai. Not only this, but the regulator has also noted that the facility of adding or dropping channels through SMS should also be provided to the subscribers within 15 days of the issue of this new direction. Trai also noted that the add or drop request on channels which the subscriber makes through the SMS after the enabling of this facility should be executed no later than 72 hours after the DPO receives the request. Also, the subscriber should be charged only for the period for which it has availed the services.

It is worth noting that the telecom regulator has issued the Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Subscriber Protection (Addressable Systems) Regulations, 2017 (QoS Regulations, 2017). The DPOs have been asked to send a compliance report to the telecom regulator by the end of this month, specifically October 31, 2019.

Trai Shares Format for SMS Facility and Channel Information

Expanding on the reasoning behind putting this new direction, Trai said although a few DPOs are providing the service of adding and dropping channels through SMS, the same is not the case for all the platform operators. To bring uniformity and better services to the subscribers, it is important that all the DPOs offer this service to their customers, as will be the case after compliance with this direction. Trai also noted that there is a great variance in the information being displayed on the channel number 999. It also said that in a lot of cases, a lot of information is generally missing which could be crucial to the users. Hence, in its direction, Trai has asked the DPOs to follow the format put out by the authority so that no information is left out on channel number 999.

Trai also remarked that a template of information sharing for channel number 999 has already been shared with the DPOs in a letter dated September 20, 2019, where the comments were invited from the DPOs on these templates followed by a meeting on September 26, 2019. Just like Trai has finalised a format for sharing information on the channel number 999, after analysing the comments, the regulator will also finalise the format of the SMS based channel add or drop facility.

This post was last modified on October 9, 2019 10:32 pm

Arpit Sharma

Arpit spends his day closely following the telecom and tech industry. A music connoisseur and a night owl, he also takes a deep interest in the Indian technology start-up scene and spends rest of his time spilling poetry and stories on paper.

Share
Published by
Arpit Sharma

Recent Posts

Realme C11 Price Hiked Once Again, Retail Price Now Starts at Rs 7,499

According to recent reports, Realme has increased the price of its Realme C11 budget smartphone.…

Apple iPhone 6 Plus Has Lived Its Glorious Life and It Is Coming to an End

According to MacRumors, Apple will add iPhone 6 Plus to its vintage product list starting…

Redmi Note 10S Launched in India with More Storage at Rs 17,999

In the recent development of events, the Chinese smartphone giant Xiaomi has launched a new…

Bharti Airtel 5G Use Cases Uncovered So Far

All the telecom operators in India are conducting 5G trials in different parts of the…

Reliance Jio New Prepaid Plans That Come With JioMart Offer

Reliance Jio is offering three new prepaid plans with the JioMart cashback offer. The JioMart…

Vodafone Idea Following 3GPP Standard for 5G Core Network

When it comes to 5G, one of the biggest things that will be talked about…

Bharti Airtel Might Purchase a Major Stake in Rival DTH Company

Bharti Airtel might be contemplating purchasing the rival Direct-to-Home (DTH) operator, Dish TV. Bharti already…

WhatsApp Banned Over 2 Million Indian Accounts in October Due to Spamming

The Meta-owned messaging platform WhatsApp has banned over two million (2,069,000 to be precise) Indian…

Jio Doesn’t Like What Vodafone Idea Is Doing With Prepaid Plans

Reliance Jio, India’s number one telecom operator, doesn’t like what Vodafone Idea (Vi) is doing…