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Andrew Bonwick
Vice President of Product Development at Relm Insurance
Madhav Sheth
CEO of Ai+ Smartphone
Varun Kashyap & Sridevi Reddy
Co-Founders, Zithara.ai
Transforming Indian Offline Retail and Customer Engagement Using AI
Vodafone Idea has been struggling to retain its subscriber base for over 2 years now. However, in a bid to provide users with increased flexibility, Vodafone Idea has introduced P2P conversion on the same SIM via OTP. This allows Vodafone Idea subscribers to seamlessly switch between prepaid and postpaid without the need to change their SIM card. This is not a new service, as the migration from prepaid to postpaid has been in the market for quite some time. More details about the P2P conversion in the story ahead.
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Also Read: Vodafone Idea Continues to Struggle as Subscriber Losses Persist
Vodafone Idea P2P Conversion
If you are a prepaid customer looking to switch to postpaid, you can now make this switch without the need to change your SIM card. Vi customers no longer require a SIM change or documentation for moving from prepaid to postpaid. Nevertheless, it’s worth noting that, according to the Vi website, only two postpaid plans – Vi Max 401 and Vi Max 501 -are currently offered for selection as part of this migration process.
Conversion and KYC Requirements
According to Vi, any Vi subscriber desiring to convert their existing Vi prepaid mobile connection to postpaid, or vice versa, without changing their SIM, must submit their request to Vodafone Idea through Vi’s company-owned stores. Subscribers who initiate such requests will subsequently receive an SMS on their existing Vi number, which will include a unique transaction ID and a One-time password (OTP).
Also Read: Vodafone Idea Partners With Truecaller to Enhance Customer Communication and Trustworthiness
As per the company’s guidelines, all requests received before 6 pm will be processed by 10 pm on the same day, whereas requests received after 6 pm will be addressed by 10 pm on the following day. It’s important to note that during the process of converting from prepaid to postpaid or vice versa, services on the subscriber’s mobile number may experience disruptions lasting up to 30 minutes.
