Vodafone Idea Partners With Truecaller to Enhance Customer Communication and Trustworthiness

Vi, in partnership with Truecaller, aims to enhance the safety and reliability of customer interactions by integrating Truecaller's Verified Business Caller ID solution into its operations.

Highlights

  • Vi joins forces with Truecaller to improve the trustworthiness and safety of customer communications.
  • Truecaller's Verified Business Caller ID solution is integrated into Vi's operations, enhancing the security of interactions.
  • Reliable call indicators, such as a green caller ID and verified business badge, help Vi customers identify genuine calls.

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Vi Partners With Truecaller to Enhance Customer Communication and Trustworthiness

Vodafone Idea (Vi) has joined forces with Truecaller to improve the trustworthiness and safety of customer interactions. Vi says with the rising prevalence of customer service fraud, ensuring secure and verified communication has become imperative for customer-centric businesses.




Also Read: Vi Business Unveils Solutions for MSMEs’ Digital Transformation

Integration of Truecaller's Verified Business Caller ID

Vi has integrated Truecaller's Verified Business Caller ID solution into its customer service and sales teams' operations as part of the collaboration. Vodafone Idea said this integration enables its customers to experience a secure and enhanced communication experience.

Truecaller's trustworthy call indicators, such as a green caller ID, tamper-proof brand name and logo, verified business badge, category tag, and call reason, help customers identify genuine calls from Vi.

Also Read: Vi Business Introduces Hybrid SD-WAN for Enhanced Enterprise Networking

Priyam Bose, Global Head of GTM at Truecaller, emphasized the commitment to empower businesses by enhancing customer communication and verification. The collaboration with Vi represents a significant step in reinforcing trust and strengthening customer interactions within the fast-paced, customer-centric telecom sector. Truecaller's Verified Business solution has become integral to creating a more secure and trusted communication environment.

Ashish Sharma, EVP - Customer Service at Vi, highlighted the importance of providing secure and verified communication channels to customers. By partnering with Truecaller, one of the most trusted caller ID service providers, Vi aims to offer more secure and reliable communication. The collaboration aligns with Vi's commitment to delivering top-notch customer support, enhancing calling efficiency, and providing timely services to its users.

Also Read: Vi Chhota Hero Rs 17 and Rs 57 Night Unlimited Packs Launched

Commitment to Customer Support and Efficiency

Truecaller's Verified Business Solution empowers business calls with brand identity and context, fostering reliable customer communication. Vodafone Idea said the solution has already benefitted over 2000 active businesses in India and other prominent global markets. It not only reduces call-related frauds and scams but also improves business call efficiency and safety in communications.

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From Arts and Journalism background, Yashika closely monitors developments and updates in OTT Space.

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