Jio says top telcos still not providing new interconnection capacity to hamper entry

By September 20th, 2016 AT 10:50 PM

Reliance Jio has alleged that the continued denial of requisite interconnection capacity or PoIs by top telecom operators like Bharti Airtel, Vodafone and Idea Cellular was aimed at hindering the 4G telco’s entry into the sector, and depriving Indian customers from enjoying superior HD voice services.


The telco also said that the denial of requisite PoI’s is also in clear violation of the License conditions and TRAI regulations on quality of service by the incumbent operators.

Jio has claimed that these top telecom operators have not provided the 4G entrant with any new interconnection capacity in the last 15 days, despite repeated reminders and bilateral meetings. It said that Vodafone has provided just five operational E1s, followed by Idea and Airtel with 3 and 1 operational E1s, respectively.

“RJIL’s immediate requirement of operational interconnection capacity estimated based on transparent industry practice is of the order of 4,000 – 5,000 E1s per operator for the three incumbent operators and it is therefore apparent that at the current rate, the incumbent operators have not demonstrated any real intent to resolve this issue,” Reliance Jio said in a statement issued on Tuesday.

Considering the current working E1s, including the proposed augmentation by the incumbent operators, would still be far lesser than what is required to meet QoS parameters, more concrete action is warranted from the incumbent operators.

“RJIL hopes that the incumbent operators will enhance the PoI’s sufficiently to meet their license obligation of QoS with immediate effect and maintain these parameters on an ongoing basis,” it said.

Jio said that the unavailability of new interconnection capacity was resulting in over 10 crore call failures per day between Jio and the three incumbent operators, and has resulted in severe quality of service issues for the Indian customers. “The call failure rate has been worsening rapidly in the last few days, while augmentation of interconnection capacity is still awaited,” the 4G telco said.

Reliance Jio has also claimed that these top telcos are still not allowing porting for their subscribers to Jio services, which “in any case is a mandatory requirement of their license and MNP Regulations. “
Most of the porting requests to the three operators are still getting rejected for unsubstantiated reasons,” it said.

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Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

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we could not reach the Jio Customer Care by dialing 199, i tried up to 6 times from today morning, the music was going on but nobody responding. This is called customer care. Still now they are not commercially launched fully, now itself they are showing the worst service. Hope we can face more worst services.

Girish Gowda

There are tens of thousands of people calling Jio’s CC every minute since its early days now and quite obviously no network provider has so many telecallers to respond to their queries on their payroll. This is why Airtel charges money even for our CC calls so that people don’t stress their systems.


Why do i feel this is all a big hoax? Even at 3 am in the night the calls dont connect from Jio to Airtel. Ambani is fooling everyone by claiming free voice calls and then blaming other operators that they aren’t allowing enogh POI. Naturally everybody wants free calls but they are simply not getting what ambani promised as Jio itself has created a big hox in the name of free calling.

When ambani charges for services he’ll realise airtel didn’t become airtel by shouting free free free all day long.

Mandar Sherbet

Look man…..I am able to call Tata DoCoMo numbers from my Jio number on the 1st attempt, very rarely on 2nd attempt. And we have been able to continue with the call even for 40 or 50 or 60 minutes, without any call drop. But Jio to Airtel or Vodafone or Idea numbers are just not going through, unless we keep trying repeatedly. Very very rarely, I have been able to connect to AVoID numbers on 2nd or 3rd attempt. It is very obvious that AVoId is deliberately trying to spoil calling experience for Jio customers, with an intention to… Read more »

Girish Gowda

Except for Airtel, Vodafone and Idea, calls to most networks from Jio connect in one or two tries. Sometimes I’m not able to connect to Airtel or Vodafone even after 10 tries. Its not a false statement. These 3 operators have the most to lose by providing required POI’s to Jio and so they have resorted to underhanded methods and congested the network interconnection points.

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