The unified voice-driven platform Aino has launched a helpdesk application. Aino application enables brands to address the customer grievances better, by decreasing their call abandonment rates, reducing Average Handling Time (AHT) by a minimum of 40 seconds, and saving up to 10% on customer service budget, claims a statement released by Aino.
Aino helpdesk application is available for both Android and iOS. The app enables the users to add a brand to their dashboard in order to post queries, book requests, or register a complaint. The users can request an instant call-back from the customer care representative or schedule the call at a time of their convenience. By automating self-service options for users, Aino allows them to handle generic queries, such as nearest dealership location, service request, bill payment etc. by themselves.
Commenting on the launch of new application, Divij Singhal, Promoter and Director, ICCS and Founder and CEO, Aino, said, “With the customer service landscape in India in need of an urgent transformation, the launch of a tech-based product such as Aino, serving as an umbrella platform for multiple household brands, holds immense promise for consumers and brands alike. While customers benefit from a convenient and comfortable way of getting their service requests addressed, brands will be able to enhance their consumer satisfaction levels and decrease their customer service operation costs. We are confident that Aino has the potential to be a truly global product that will revolutionize the customer service industry around the world.”
It will provide the users with relationship IDs and product-specific information for multiple brands. Thus, it becomes a unified database that maintains all interactions for its users. Soon, the application will add more features such as recharge, bill payment, bill details, plan upgrade/change, and complaint registration, etc.