Vodafone is looking to revamp its customer experience in India. Vodafone is in a foray for modernising its offerings to International standards by adding a touch of convenience for its customers. Earlier we shared with you how Vodafone had become the first operator to start paperless activation for new connections on the basis of Aadhar card and now they are looking to upgrade Vodafone galleries and mini stores across the nation to international standards.
In UP East circle, the first such global design store was opened in East End Mall in Gomtinagar and the second such store was inaugurated in Aminabad . These stores will have a dedicated experience zone for giving fine experience of handling mobile services and data plans, live phones to operate and a separate smart crew to handhold consumers into complete mobile journey. The stores will also display the much-loved zoo-zoo merchandise (branding exercise of the company) and also red-box to facilitate easy transfer of data from one mobile to the other one.
Vodafone currently has over 9500 big and mini stores across the country and has recently launched 34 women-centric ‘Angel stores’ in 21 telecom circles and plans to expand to more in the future. Vodafone is giving special attention to UP East circle where it currently has 18 stores and plans to expand to 29 by the end of this year. Kavita Nair the national retail head of Vodafone said, “Most of the new stores would be opened on global design patterns so that customers are able to experience same services across the globe. Even few of the older ones would also be revamped on international structure.”
Physiotherapist by day and techno buff by evening, Esmail is our very own in-house spectrum specialist. He has a keen eye for the Mobile data and DTH segments.