We have been emphasizing on the importance of customer experience via various forms be it website, self care or an over all experience really from a long time. Looks like Vodafone IN is trying to provide an all new customer experience through its online platforms via its Website and Self care portal.
Vodafone India revamped its My Account Portal with an all new look and experience making it more attractive in providing richer experience to customers. As a part of this, there is a complete revamp of it’s website as well.
The Website/My Account appears less buggy and more user friendly now. Airtel is also trying to revamp it’s website since many months, but its limited to only few pages. We expect more surprises to be coming from operators to enhance customer experience.
Also Read : Analysis on Web based Self Care service
Dear readers, how do you feel about this new look of Vodafone IN? Do let us know via comments.
Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.
offtopic : just talk to a site engineer here in Jaipur and he is saying that service will be launched in Rajasthan by May 1st week.
Which services…RJIO? If yes, any other details he gave you?
Private telecme players looting indian money….
Goku, it’s the government which loots the operators and then the public gets looted in turn. Poke your bum if you talk shit!