Bharti Airtel India CEO Says Users Can Diagnose Airtel Priority Readiness Through Airtel App

Bharti Airtel India MD and CEO Shashwat Sharma has said consumers can diagnose their smartphone readiness for Airtel Priority services through the Airtel App.

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In an email sent to Bharti Airtel customers, Sharma said Airtel Priority Postpaid can be experienced on any 5G Standalone enabled smartphone running the latest software version.

“You can experience this Priority service on any 5G SA enabled smartphone. Just ensure that your handset is on the latest software version,” Sharma said.

According to the email, users whose devices are not updated to the latest software version may see a pending action notification in the ‘Settings’ section of their smartphone.

“You can also diagnose your phone readiness for Airtel Priority services, by visiting the Airtel App,” Sharma added.

The Airtel India CEO also said Airtel Priority Postpaid is available across all Airtel postpaid plans. Existing postpaid users will automatically start receiving the benefit, while prepaid customers can upgrade their existing plan to postpaid through the Airtel App or by visiting Airtel retail stores.

“Airtel Priority Postpaid is available on all our Postpaid plans. If you are already on postpaid, you will start enjoying the benefit automatically,” Sharma said in the email.

Also Read: Ericsson CEO Says Bharti Airtel’s Network Slicing Can Support India’s AI-Ready 5G Future

According to the company, Airtel Priority Postpaid has been introduced through Airtel’s latest 5G network upgrade called slicing, which is designed to offer a more consistent experience in congested areas.

“Slicing essentially enhances the network, thereby allowing us to offer this extra capability exclusively to our Postpaid Priority customers,” Sharma said.

In the email, Sharma said many customers had shared feedback around facing difficulties while making video calls, downloading emails or uploading photos in crowded environments such as markets, traffic jams and events.

“This is a problem that we have been keen to solve. That’s why we have launched Airtel Priority Postpaid,” Sharma said.